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Vice President, Service

Category
Premium Casual
Cuisine
Spanish
Summary
Vice President, Service
Salary Competitive salary
Schedule Full Time
Experience Minimum 10 years of experience
Location 401 7th St NW, Washington, DC 20004, USA
Category Premium Casual
Cuisine Spanish

Vice President, Service


Description
VP, SERVICE
The VP, Service leads ThinkFoodGroup’s New Openings and Training Departments in refining the skills of all restaurant operations employees. Ideal candidates exemplify enlightened hospitality and achieves the highest level of service excellence by coaching and inspiring employees to seek opportunities to exceed the expectations of our guests.  The VP, Service radiates warmth, kindness, confidence, positivity and commitment while managing the implementation of a comprehensive, results-driven curriculum. Position reports to the Office of the CEO.  

 

RESPONSIBILITIES

·         Develop and deploy the company’s guest experience strategy, including characterization of strategic guest segments and implications for roles throughout the company, and systematic collection and application of guest experience insights for strategic advantage and growth.

·         Emphasizing to internal teams the importance of understanding guests and their motivations, the ease of their encounters and their takeaways 

·         Advocate for guest needs in the development and deployment of projects and strategies throughout the organization.

·         Work with marketing team to develop and launch campaigns that help improve guest satisfaction, loyalty and brand image

·         Developing revenue and profit-generating experiences offered to guests

·         Design and implement programs to ensure all restaurant staff understand each concept’s service, culture and standards 

·         Provide a higher, more detailed standard of service throughout the company by utilizing comprehensive training techniques for all experience levels.

·         Involve restaurant leaders in the development of their own teams through train the trainer programs targeting and promoting growth within the organization

·         Conduct regular needs analysis of current Management Level Training and Development programs 

·         Act as leadership and talent expert across the organization 

·         Stay current on trends within the hospitality industry regarding training, development, service, strategy and overall best practices.

·         Successfully navigate the complexities between training all facets of ThinkFoodGroup properties ranging from Fast Casual to 2 Michelin Star experiences.

·         Act as a communications conduit between TFG Home Office Departments as it pertains to operations ie; Human Resources laws/regulations, new procedures or protocol, operational policies, SOPs, beverage/menu changes, promotions, etc.


 


REQUIRED KNOWLEDGE, SKILLS & ABILITIES

 

Requires developed communication skills, both verbal and written.

Work both independently or in a team environment with the employee acting as a team leader. 
Ability to maintain compliance with all local, state and federal laws and regulations.

Ability to supervise and motivate multiple levels of employees

Extensive knowledge of food industry, fine dining restaurants and competitive markets.

Knowledge of restaurant trends, guest expectations and competitive markets.

Must possess basic computational ability and strong computer skills.

Ability to plan, organize, and coordinate the execution of training programs and effectively instruct others in a classroom setting.

Ability to partner effectively with managers and TFG teams to promote TFG training and service initiatives.

 

QUALIFICATIONS

 

Bachelor’s degree preferred.

Minimum of 10 years of current experience in a leadership role in a fine dining restaurant or hospitality corporation  

Ability to develop and implement programs to build internal talent pipeline 

Must have a sound understanding of adult learning principles.                    

Extensive experience in leading a high-performing team

Bilingual in English/Spanish is a plus.

*ThinkFoodGroup requires all staff and guests over 12 years of age who are dining indoors to be fully vaccinated.* 

VP, SERVICE
The VP, Service leads ThinkFoodGroup’s New Openings and Training Departments in refining the skills of all restaurant operations employees. Ideal candidates exemplify enlightened hospitality and achieves the highest level of service excellence by coaching and inspiring employees to seek opportunities to exceed the expectations of our guests.  The VP, Service radiates warmth, kindness, confidence, positivity and commitment while managing the implementation of a comprehensive, results-driven curriculum. Position reports to the Office of the CEO.  

 

RESPONSIBILITIES

·         Develop and deploy the company’s guest experience strategy, including characterization of strategic guest segments and implications for roles throughout the company, and systematic collection and application of guest experience insights for strategic advantage and growth.

·         Emphasizing to internal teams the importance of understanding guests and their motivations, the ease of their encounters and their takeaways 

·         Advocate for guest needs in the development and deployment of projects and strategies throughout the organization.

·         Work with marketing team to develop and launch campaigns that help improve guest satisfaction, loyalty and brand image

·         Developing revenue and profit-generating experiences offered to guests

·         Design and implement programs to ensure all restaurant staff understand each concept’s service, culture and standards 

·         Provide a higher, more detailed standard of service throughout the company by utilizing comprehensive training techniques for all experience levels.

·         Involve restaurant leaders in the development of their own teams through train the trainer programs targeting and promoting growth within the organization

·         Conduct regular needs analysis of current Management Level Training and Development programs 

·         Act as leadership and talent expert across the organization 

·         Stay current on trends within the hospitality industry regarding training, development, service, strategy and overall best practices.

·         Successfully navigate the complexities between training all facets of ThinkFoodGroup properties ranging from Fast Casual to 2 Michelin Star experiences.

·         Act as a communications conduit between TFG Home Office Departments as it pertains to operations ie; Human Resources laws/regulations, new procedures or protocol, operational policies, SOPs, beverage/menu changes, promotions, etc.


 


REQUIRED KNOWLEDGE, SKILLS & ABILITIES

 

Requires developed communication skills, both verbal and written.

Work both independently or in a team environment with the employee acting as a team leader. 
Ability to maintain compliance with all local, state and federal laws and regulations.

Ability to supervise and motivate multiple levels of employees

Extensive knowledge of food industry, fine dining restaurants and competitive markets.

Knowledge of restaurant trends, guest expectations and competitive markets.

Must possess basic computational ability and strong computer skills.

Ability to plan, organize, and coordinate the execution of training programs and effectively instruct others in a classroom setting.

Ability to partner effectively with managers and TFG teams to promote TFG training and service initiatives.

 

QUALIFICATIONS

 

Bachelor’s degree preferred.

Minimum of 10 years of current experience in a leadership role in a fine dining restaurant or hospitality corporation  

Ability to develop and implement programs to build internal talent pipeline 

Must have a sound understanding of adult learning principles.                    

Extensive experience in leading a high-performing team

Bilingual in English/Spanish is a plus.

*ThinkFoodGroup requires all staff and guests over 12 years of age who are dining indoors to be fully vaccinated.* 


Details
Salary Competitive salary
Schedule Full Time
Experience Minimum 10 years of experience
Location 401 7th St NW, Washington, DC 20004, USA
Category Premium Casual
Cuisine Spanish

Skills
Microsoft Office
By applying you confirm you have these skills.

expired job post

401 7th St NW, Washington, DC 20004, USA