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Director of Service

Category
Premium Casual
Cuisine
Spanish
Summary
Director of Service
Salary Competitive salary
Schedule Full Time
Experience Minimum 9 years of experience
Location 717 D St NW, Washington, DC 20004, USA
Category Premium Casual
Cuisine Spanish

Director of Service


Description
Director of SERVICE

The Director of Service leads Think Food Group’s New Openings and Training Departments in refining the skills of all restaurant operations employees and managers. Ideal candidates exemplify enlightened hospitality and achieve the highest level of service excellence by coaching and inspiring employees to seek opportunities to exceed the expectations of our guests.  The Director of Service radiates warmth, kindness, confidence, positivity, and commitment while managing the implementation of a comprehensive, results-driven curriculum. Position reports to the Senior Director of Training + Development at TFG HQ.  

 

RESPONSIBILITIES

Partner with the Senior Director of Training to develop and deploy the company’s guest experience strategy, including characterization of strategic guest segments and implications for roles throughout the company, and systematic collection and application of guest experience insights for strategic advantage and growth.

  • Emphasizing to internal teams the importance of understanding guests and their motivations, the ease of their encounters and their takeaways 
  • Advocate for guest needs in the development and deployment of projects and strategies throughout the organization.
  • Design and implement programs to ensure all restaurant staff understand each concept’s service, culture and standards 
  • Provide a higher, more detailed standard of service throughout the company by utilizing comprehensive training techniques for all experience levels.
  • Involve restaurant leaders in the development of their own teams through “train the trainer” programs targeting and promoting growth within the organization
  • Conduct regular needs analysis of current Management Level Training and Development programs 
  • Act as leadership and a talent expert across the organization 
  • Stay current on trends within the hospitality industry regarding training, development, service, strategy, and overall best practices.
  • Partner with the Training Team to roll out, update, and maintain the Learning Management System
  • Be an ambassador of the Learning Management system to encourage and confirm its use for service training across all brands.
  • Successfully navigate the complexities between training all facets of Think Food Group properties ranging from Fast Casual to 2 Michelin Star experiences.
  • Act as a communications conduit between TFG HQ Departments as it pertains to operations ie; Human Resources laws/regulations, new procedures or protocol, operational policies, SOPs, beverage/menu changes, promotions, etc.

 


REQUIRED KNOWLEDGE, SKILLS & ABILITIES

  • Requires developed communication skills, both verbal and written.
  • Work both independently or in a team environment with the employee acting as a team leader. 
  • Ability to maintain compliance with all local, state and federal laws and regulations.
  • Ability to supervise and motivate multiple levels of employees
  • Extensive knowledge of food industry, fine dining restaurants, and competitive markets.
  • Knowledge of restaurant trends, guest expectations and competitive markets.
  • Must possess basic computational ability and strong computer skills.
  • Ability to plan, organize, and coordinate the execution of training programs and effectively instruct others in a classroom setting.
  • Ability to learn and teach our Learning Management System
  • Travel up to 50%
  • Ability to partner effectively with managers and TFG teams to promote TFG training and service initiatives.
  • Work cross departmentally with all Divisional Leaders as a Global Support Director

 QUALIFICATIONS 

  • Bachelor’s degree preferred.
  • Minimum of 10 years of current experience in a leadership role in a fine dining restaurant or hospitality corporation  
  • Ability to develop and implement programs to build internal talent pipelines 
  • Must have a sound understanding of adult learning principles.                    
  • Extensive experience in leading a high-performing team
  • Bilingual in English/Spanish is a plus.
  • Extensive Bar Service Knowledge
  • Extensive Culinary Service Knowledge
Director of SERVICE

The Director of Service leads Think Food Group’s New Openings and Training Departments in refining the skills of all restaurant operations employees and managers. Ideal candidates exemplify enlightened hospitality and achieve the highest level of service excellence by coaching and inspiring employees to seek opportunities to exceed the expectations of our guests.  The Director of Service radiates warmth, kindness, confidence, positivity, and commitment while managing the implementation of a comprehensive, results-driven curriculum. Position reports to the Senior Director of Training + Development at TFG HQ.  

 

RESPONSIBILITIES

Partner with the Senior Director of Training to develop and deploy the company’s guest experience strategy, including characterization of strategic guest segments and implications for roles throughout the company, and systematic collection and application of guest experience insights for strategic advantage and growth.

  • Emphasizing to internal teams the importance of understanding guests and their motivations, the ease of their encounters and their takeaways 
  • Advocate for guest needs in the development and deployment of projects and strategies throughout the organization.
  • Design and implement programs to ensure all restaurant staff understand each concept’s service, culture and standards 
  • Provide a higher, more detailed standard of service throughout the company by utilizing comprehensive training techniques for all experience levels.
  • Involve restaurant leaders in the development of their own teams through “train the trainer” programs targeting and promoting growth within the organization
  • Conduct regular needs analysis of current Management Level Training and Development programs 
  • Act as leadership and a talent expert across the organization 
  • Stay current on trends within the hospitality industry regarding training, development, service, strategy, and overall best practices.
  • Partner with the Training Team to roll out, update, and maintain the Learning Management System
  • Be an ambassador of the Learning Management system to encourage and confirm its use for service training across all brands.
  • Successfully navigate the complexities between training all facets of Think Food Group properties ranging from Fast Casual to 2 Michelin Star experiences.
  • Act as a communications conduit between TFG HQ Departments as it pertains to operations ie; Human Resources laws/regulations, new procedures or protocol, operational policies, SOPs, beverage/menu changes, promotions, etc.

 


REQUIRED KNOWLEDGE, SKILLS & ABILITIES

  • Requires developed communication skills, both verbal and written.
  • Work both independently or in a team environment with the employee acting as a team leader. 
  • Ability to maintain compliance with all local, state and federal laws and regulations.
  • Ability to supervise and motivate multiple levels of employees
  • Extensive knowledge of food industry, fine dining restaurants, and competitive markets.
  • Knowledge of restaurant trends, guest expectations and competitive markets.
  • Must possess basic computational ability and strong computer skills.
  • Ability to plan, organize, and coordinate the execution of training programs and effectively instruct others in a classroom setting.
  • Ability to learn and teach our Learning Management System
  • Travel up to 50%
  • Ability to partner effectively with managers and TFG teams to promote TFG training and service initiatives.
  • Work cross departmentally with all Divisional Leaders as a Global Support Director

 QUALIFICATIONS 

  • Bachelor’s degree preferred.
  • Minimum of 10 years of current experience in a leadership role in a fine dining restaurant or hospitality corporation  
  • Ability to develop and implement programs to build internal talent pipelines 
  • Must have a sound understanding of adult learning principles.                    
  • Extensive experience in leading a high-performing team
  • Bilingual in English/Spanish is a plus.
  • Extensive Bar Service Knowledge
  • Extensive Culinary Service Knowledge

Details
Salary Competitive salary
Schedule Full Time
Experience Minimum 9 years of experience
Location 717 D St NW, Washington, DC 20004, USA
Category Premium Casual
Cuisine Spanish

Skills
Training Experience
Microsoft Office
Point of Sale
Casual Dining Experience
Fine Dining Experience
Fast-Paced Experience
TIPS Certification
By applying you confirm you have these skills.


717 D St NW, Washington, DC 20004, USA