Group Head of Membership

Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfill their lives and they rely on us…and we wouldn’t have it any other way. This is our space.

With the opening of brand new, extraordinary clubs in inspiring locations across London, alongside the development of compelling and innovative products, this is the time to come on board as Group Head of Membership at a company that genuinely strives to be the Best in Class.

Based at our brand new Head Office in Golden Square in Soho, you’ll be responsible for the overall integrity and management of the group membership system including membership, personal training and all family related subsections.

You’ll oversee and maintain all membership and subscription related processes and reporting for the business, continuously analysing our processes to improve them and build the function for a rapidly growing business. You’ll report regularly to the executive team to provide insights and direction of Third Space membership with a view to commercial planning and retention management strategies. In addition, you’ll work closely with the club General Managers on a daily, weekly, monthly basis to ensure our in-club Membership Managers apply uniformity on system, process and reporting. You’ll also be responsible for recruiting, training and developing of all membership managers with their GMS.

We’re ideally looking for someone with extensive experience working in a senior role within a multi-site, membership/subscription based business. You’ll be a born leader and able to take initiative and drive positive change across the Membership team and wider business. You’ll be analytical and solve problems, with a customer service mindset in everything that you do.

In amongst the madness of working in a busy team, you and a friend or family member will be given a complimentary Group membership which will give you access to all of our clubs and we will actively encourage you to use your additional benefits which include discounted rates across our Spa, Medical, Nutrition and Hospitality brands to ensure that your health and wellbeing stays central to everything that we do. Additionally, you’ll be rewarded with a good holiday allowance, study support and a discretionary annual bonus providing the business achieves the goals we have set for ourselves.

If you’re interested in joining a luxury, entrepreneurial and people centric business and keen to understand the workings of a high performing membership team, this could be the opportunity for you. Click here to apply now.

Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfill their lives and they rely on us…and we wouldn’t have it any other way. This is our space.

With the opening of brand new, extraordinary clubs in inspiring locations across London, alongside the development of compelling and innovative products, this is the time to come on board as Group Head of Membership at a company that genuinely strives to be the Best in Class.

Based at our brand new Head Office in Golden Square in Soho, you’ll be responsible for the overall integrity and management of the group membership system including membership, personal training and all family related subsections.

You’ll oversee and maintain all membership and subscription related processes and reporting for the business, continuously analysing our processes to improve them and build the function for a rapidly growing business. You’ll report regularly to the executive team to provide insights and direction of Third Space membership with a view to commercial planning and retention management strategies. In addition, you’ll work closely with the club General Managers on a daily, weekly, monthly basis to ensure our in-club Membership Managers apply uniformity on system, process and reporting. You’ll also be responsible for recruiting, training and developing of all membership managers with their GMS.

We’re ideally looking for someone with extensive experience working in a senior role within a multi-site, membership/subscription based business. You’ll be a born leader and able to take initiative and drive positive change across the Membership team and wider business. You’ll be analytical and solve problems, with a customer service mindset in everything that you do.

In amongst the madness of working in a busy team, you and a friend or family member will be given a complimentary Group membership which will give you access to all of our clubs and we will actively encourage you to use your additional benefits which include discounted rates across our Spa, Medical, Nutrition and Hospitality brands to ensure that your health and wellbeing stays central to everything that we do. Additionally, you’ll be rewarded with a good holiday allowance, study support and a discretionary annual bonus providing the business achieves the goals we have set for ourselves.

If you’re interested in joining a luxury, entrepreneurial and people centric business and keen to understand the workings of a high performing membership team, this could be the opportunity for you. Click here to apply now.