The Breakfast Server is responsible for providing a warm, friendly and efficient food and beverage service to our guests at MacLeod House & Lodge, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.

The role operates over five days a week, including weekends.  Daily shifts are usually 0600 – 1130, although this may vary depending on the needs of the business.

Contract: Casual

Reports to: MacLeod House & Lodge Manager

Key Duties & Responsibilities:

• Assist in creating a warm and welcoming environment for our guests
• Ensure that guests are seated and provided with menus promptly
• Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
• Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
• Ensure the dining areas are clean and well presented at all times and assist with cleaning and housekeeping  duties as required
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
• Prepare all back of house service points with regard to expected numbers
• Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
• Ensure that all front of house and guest areas are well maintained at all times
• Any other duties as directed by the MacLeod House & Lodge Manager or other member of the management team

 Qualifying Criteria:

• Experience of working in a similar role and/or environment (preferably in a high end restaurant within the hotel, leisure or hospitality industry would be a distinct advantage)
• Basic Food Hygiene Certificate (desirable)
• High standard of personal presentation
• Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
• Ability to take initiative and resolve queries in a practical and positive manner
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude towards guests and colleagues
• Ability to work as part of a team
• Good attention to detail
• Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
• Positive and flexible approach to work (weekend and evening work will be required)
• Confident and outgoing personality
• Proof of eligibility to work in the United Kingdom

 Salary & Benefits

Competitive salary, commensurate with experience. Great company benefits.

Note: This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve in line with the needs of the business.

The Breakfast Server is responsible for providing a warm, friendly and efficient food and beverage service to our guests at MacLeod House & Lodge, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.

The role operates over five days a week, including weekends.  Daily shifts are usually 0600 – 1130, although this may vary depending on the needs of the business.

Contract: Casual

Reports to: MacLeod House & Lodge Manager

Key Duties & Responsibilities:

• Assist in creating a warm and welcoming environment for our guests
• Ensure that guests are seated and provided with menus promptly
• Ensure that all guests’ requests and queries are responded to promptly and effectively and an exceptional service is delivered to guests at all times
• Familiarise yourself with the menu and as much information about the food and beverage offering available in order to answer any questions guests may have
• Take food and beverage orders and ensure that orders are communicated to the kitchen and bar promptly and accurately
• Ensure an efficient and safe delivery of all food and beverage orders in line with guest expectations ensuring an exceptional level of service is maintained at all times
• Set up, clear and promptly service tables after use to ensure that guests can be seated in a timely manner
• Ensure the dining areas are clean and well presented at all times and assist with cleaning and housekeeping  duties as required
• Deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times and ensure that any guest complaints and comments are reported to management
• Prepare all back of house service points with regard to expected numbers
• Support the kitchen staff as and when required and in accordance with hygiene and safety regulations
• Ensure that all front of house and guest areas are well maintained at all times
• Any other duties as directed by the MacLeod House & Lodge Manager or other member of the management team

 Qualifying Criteria:

• Experience of working in a similar role and/or environment (preferably in a high end restaurant within the hotel, leisure or hospitality industry would be a distinct advantage)
• Basic Food Hygiene Certificate (desirable)
• High standard of personal presentation
• Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels
• Ability to take initiative and resolve queries in a practical and positive manner
• Passion for delivering exceptional guest service
• Courteous and pleasant attitude towards guests and colleagues
• Ability to work as part of a team
• Good attention to detail
• Ability to work under pressure and juggle competing priorities in a busy, fast paced and challenging environment with minimum supervision
• Positive and flexible approach to work (weekend and evening work will be required)
• Confident and outgoing personality
• Proof of eligibility to work in the United Kingdom

 Salary & Benefits

Competitive salary, commensurate with experience. Great company benefits.

Note: This job description is not all inclusive and is intended as an outline of the responsibilities and requirements of the role. The role and duties will evolve in line with the needs of the business.