The MacLeod House & Lodge Manager is responsible for the day-to-day management of the estate’s luxury, five-star guest accommodation and services.  This is a hands-on management role covering every aspect of the hotel operation including front of house, reception, housekeeping, food and beverage, and concierge.

Working closely with the sales and bookings teams to ensure the finer details of every resident stay, tailored package and private hire is delivered to the highest standard, this role is central to resort operations.

The post holder must have a high level of organisational and communication skills with a proven ability to lead, train and direct others, as well as a meticulous eye for detail. 

Reports to: Head of Operations

Key Duties & Responsibilities:

• Day-to-day overall management of MacLeod House & Lodge accommodations and services including lounge, dining, bar, hot tub, and treatment room facilities
• Ensure routine daily set-up procedures are maintained at all times including heating and lighting settings, flowers and décor standards, cabinet/retail displays, dining room settings and bar set-up
• Develop and continuously review and update standard operating procedures, in consultation with senior management, to ensure maximum guest satisfaction
• Provide effective leadership and support to guest services, resort services, housekeeping and food and beverage staff
• Identify, plan and deliver onsite and external staff training and briefings to relevant service staff throughout the year, in line with the needs of the business
• Ensure-registration, payment processing and resident folio management is correct and up-to-date at all times
• Oversee and manage hotel supplier and service agreements including cleaning contractors, linen services, in-room amenities, and other providers
• Ensure all hotel furnishings and equipment is fully operational and maintained to the highest standard including hot water, heating, TVs, handsets, phones, windows, blinds etc
• Oversee the house-keeping functions including laundry and linen management, mini-bar stock and amenity products and ordering
• Oversee the guest arrival and departure experiences including check in procedures, welcome gifts, welcome cards, VIP treats, gifts, turndown and surprise and delight standards
• Implement checks and procedures to support resort services staff maintain the presentation of rooms, public areas, walkways, and halls at all times
• Working closely with F&B management and oversee the food and beverage services at MacLeod House & Lodge including management of stock rooms and cellars
• Ensure retail and bar displays, menus and price lists are up to date and correct for every booking
• Ensure standard service and presentation checks are conducted throughout the day, including refreshing public areas and restrooms
• Ensure compliance with emergency procedures and health and safety protocols and practices
• Oversee and manage the master key log and ensure the security and safety of residents
• Identify and develop value added products and experience to enhances customer satisfaction
• Work with the finance team and head of service on departmental costs to improve the commercial success of the hotel operation
• Report any damage, defects, or problems to senior management
• Any duties required by management to support the delivery of five-star guest services and experiences

• Hospitality management experience, ideally in a four- or five-star environment
• Meticulous eye for detail and demonstrable commitment to maintaining high standards
• Excellent timing keeping and good organisational skills
• Positive and flexible approach to work including weekend and evening shifts
• Proactive with the ability to work with minimal supervision

The MacLeod House & Lodge Manager is responsible for the day-to-day management of the estate’s luxury, five-star guest accommodation and services.  This is a hands-on management role covering every aspect of the hotel operation including front of house, reception, housekeeping, food and beverage, and concierge.

Working closely with the sales and bookings teams to ensure the finer details of every resident stay, tailored package and private hire is delivered to the highest standard, this role is central to resort operations.

The post holder must have a high level of organisational and communication skills with a proven ability to lead, train and direct others, as well as a meticulous eye for detail. 

Reports to: Head of Operations

Key Duties & Responsibilities:

• Day-to-day overall management of MacLeod House & Lodge accommodations and services including lounge, dining, bar, hot tub, and treatment room facilities
• Ensure routine daily set-up procedures are maintained at all times including heating and lighting settings, flowers and décor standards, cabinet/retail displays, dining room settings and bar set-up
• Develop and continuously review and update standard operating procedures, in consultation with senior management, to ensure maximum guest satisfaction
• Provide effective leadership and support to guest services, resort services, housekeeping and food and beverage staff
• Identify, plan and deliver onsite and external staff training and briefings to relevant service staff throughout the year, in line with the needs of the business
• Ensure-registration, payment processing and resident folio management is correct and up-to-date at all times
• Oversee and manage hotel supplier and service agreements including cleaning contractors, linen services, in-room amenities, and other providers
• Ensure all hotel furnishings and equipment is fully operational and maintained to the highest standard including hot water, heating, TVs, handsets, phones, windows, blinds etc
• Oversee the house-keeping functions including laundry and linen management, mini-bar stock and amenity products and ordering
• Oversee the guest arrival and departure experiences including check in procedures, welcome gifts, welcome cards, VIP treats, gifts, turndown and surprise and delight standards
• Implement checks and procedures to support resort services staff maintain the presentation of rooms, public areas, walkways, and halls at all times
• Working closely with F&B management and oversee the food and beverage services at MacLeod House & Lodge including management of stock rooms and cellars
• Ensure retail and bar displays, menus and price lists are up to date and correct for every booking
• Ensure standard service and presentation checks are conducted throughout the day, including refreshing public areas and restrooms
• Ensure compliance with emergency procedures and health and safety protocols and practices
• Oversee and manage the master key log and ensure the security and safety of residents
• Identify and develop value added products and experience to enhances customer satisfaction
• Work with the finance team and head of service on departmental costs to improve the commercial success of the hotel operation
• Report any damage, defects, or problems to senior management
• Any duties required by management to support the delivery of five-star guest services and experiences

• Hospitality management experience, ideally in a four- or five-star environment
• Meticulous eye for detail and demonstrable commitment to maintaining high standards
• Excellent timing keeping and good organisational skills
• Positive and flexible approach to work including weekend and evening shifts
• Proactive with the ability to work with minimal supervision