JOB DESCRIPTION: DAY PORTER<br><br>Job Purpose: You will work day shift to support the Guest Services team to ensure the delivery of an exceptional experience to all guests staying within MacLeod House & Lodge.<br><br>Reports to: Guest Services Manager<br>Department: Guest Services<br><br>Key Duties & Responsibilities:<br>• Guest check in and check out<br>• Dealing with guest luggage<br>• Evening/late night food and beverage service including room dining<br>• Setting up the restaurant and public areas for service<br>• General responsibility for MacLeod House & Lodge during night shifts ensuring relevant health and safety checks are carried out and buildings are secure<br>• Dealing with all guest enquiries ensuring that operational standards are maintained at all times<br><br>Requirements for the role:<br>• Previous experience in a similar role or within a hotel operation would be advantageous<br>• Excellent communication and interpersonal skills<br>• Passion for delivering an exceptional guest service<br>• Ability to resolve queries in a proactive, practical and positive manner<br>• Ability to work as part of a team<br>• Ability to work with minimum supervision<br>• Positive and flexible approach to work (week-end and evening work will be required)<br>• Full UK driving licence<br>• Proof of eligibility to work in the UK<br>

JOB DESCRIPTION: DAY PORTER<br><br>Job Purpose: You will work day shift to support the Guest Services team to ensure the delivery of an exceptional experience to all guests staying within MacLeod House & Lodge.<br><br>Reports to: Guest Services Manager<br>Department: Guest Services<br><br>Key Duties & Responsibilities:<br>• Guest check in and check out<br>• Dealing with guest luggage<br>• Evening/late night food and beverage service including room dining<br>• Setting up the restaurant and public areas for service<br>• General responsibility for MacLeod House & Lodge during night shifts ensuring relevant health and safety checks are carried out and buildings are secure<br>• Dealing with all guest enquiries ensuring that operational standards are maintained at all times<br><br>Requirements for the role:<br>• Previous experience in a similar role or within a hotel operation would be advantageous<br>• Excellent communication and interpersonal skills<br>• Passion for delivering an exceptional guest service<br>• Ability to resolve queries in a proactive, practical and positive manner<br>• Ability to work as part of a team<br>• Ability to work with minimum supervision<br>• Positive and flexible approach to work (week-end and evening work will be required)<br>• Full UK driving licence<br>• Proof of eligibility to work in the UK<br>