General Manager

Role Description

The General Manager of The Cube Chicago is responsible for leading a premium competitive socialising and entertainment attraction. You will lead a team of 150+, across F&B and Attractions, ensuring the highest standard of operation at all times.

Salary to be discussed in interview. 

Essential Duties and Responsibilities

• Ensuring high performing operational and financial management of the venue across F&B, attractions and sales.
• Ensuring efficient customer throughput, maintenance, customer service, experiential and cleanliness standards.
• Recruiting, deploying, motivating and managing a management team of 4 and an operational staff team of 100+.
• Liaising directly with Urban Playground senior management, and stakeholders including partners, suppliers, neighbors and the media.
• Providing timely and accurate performance information to Urban Playground management, including producing a daily report for each department and for the venue overall.
• Dealing with and documenting staff and customer issues using the correct company procedures.
• Responsibility for management of IT Infrastructure, Booking Systems, Ticketing and POS Systems.
• Ensuring on site Marketing & Communications are within brand parameters.
• Ensuring that Safety and Compliance standards are kept high at all times.
• A good knowledge of Cube operation, to be able to help when needed.

Other Duties and Responsibilities

• Ensure all staff have completed any relevant training.
• Proactively contribute to and suggest ways of improving company processes and procedures.

Skills

Technical

• Strong, proven experience in a General Manager position.
• Experience working in a leisure, visitor attraction, entertainment or hospitality setting.
• Experience of managing multi-faceted food and beverage operations.
• Experience directly overseeing Profit & Loss.
• Experience of working to and achieving clear KPIs.
• Excellent understand of general operations and soft facilities management.
• Good understanding of Health & Safety management and statutory compliance obligations.
• Good understanding of HR procedures.
• Good understanding of technology including Microsoft Office.

Personal

• Willingness to work regular evenings and weekends  
• Positive, ‘Can do’ attitude,  willing to help others.
• Behave with discretion, honesty and professional integrity at all times.
• Ability to work independently with strong leadership qualities.
• Excellent attention to detail and organization.
• Ability to think on your feet and adapt.
• Excellent verbal and written English is required for this role.

Role Description

The General Manager of The Cube Chicago is responsible for leading a premium competitive socialising and entertainment attraction. You will lead a team of 150+, across F&B and Attractions, ensuring the highest standard of operation at all times.

Salary to be discussed in interview. 

Essential Duties and Responsibilities

• Ensuring high performing operational and financial management of the venue across F&B, attractions and sales.
• Ensuring efficient customer throughput, maintenance, customer service, experiential and cleanliness standards.
• Recruiting, deploying, motivating and managing a management team of 4 and an operational staff team of 100+.
• Liaising directly with Urban Playground senior management, and stakeholders including partners, suppliers, neighbors and the media.
• Providing timely and accurate performance information to Urban Playground management, including producing a daily report for each department and for the venue overall.
• Dealing with and documenting staff and customer issues using the correct company procedures.
• Responsibility for management of IT Infrastructure, Booking Systems, Ticketing and POS Systems.
• Ensuring on site Marketing & Communications are within brand parameters.
• Ensuring that Safety and Compliance standards are kept high at all times.
• A good knowledge of Cube operation, to be able to help when needed.

Other Duties and Responsibilities

• Ensure all staff have completed any relevant training.
• Proactively contribute to and suggest ways of improving company processes and procedures.

Skills

Technical

• Strong, proven experience in a General Manager position.
• Experience working in a leisure, visitor attraction, entertainment or hospitality setting.
• Experience of managing multi-faceted food and beverage operations.
• Experience directly overseeing Profit & Loss.
• Experience of working to and achieving clear KPIs.
• Excellent understand of general operations and soft facilities management.
• Good understanding of Health & Safety management and statutory compliance obligations.
• Good understanding of HR procedures.
• Good understanding of technology including Microsoft Office.

Personal

• Willingness to work regular evenings and weekends  
• Positive, ‘Can do’ attitude,  willing to help others.
• Behave with discretion, honesty and professional integrity at all times.
• Ability to work independently with strong leadership qualities.
• Excellent attention to detail and organization.
• Ability to think on your feet and adapt.
• Excellent verbal and written English is required for this role.