Employee Records
General Manager - Specialty Coffee House
WatchHouse - Hanover
Full Time
1 Year Experience
Coins Icon £30000 - £34000 / Year
General Manager - Specialty Coffee House
WatchHouse - Hanover

Full Time
1 Year Experience
Coins Icon £30000 - £34000 / Year
Skills
management
Knowledge of Coffees
Description

Since opening, WatchHouse Hanover has been a huge success. This state of the art space, set in the heart of central London, has become a regular haunt for its locals and tourists alike. The first WatchHouse of it's kind to feature a rare frozen coffee menu and experience for our customers. We are looking for an experience House Manager to join our team on site. This is a great opportunity to join us on an exciting journey. The House Manager position is a demanding but exciting role and this role at WatchHouse is integral in the journey as the organisation positions itself for its next phase of growth.


WatchHouse is a specialty coffee group and roastery, with multiple Houses across London. We are passionate about people, products and spaces and look to elevate our customer's experience of a modern coffee shop environment. We’re looking for someone who can build great relationships within our Houses within the communities they exist in.


We are looking for engaging House Managers to hit the ground running at new WatchHouse locations we are planning to open in the coming months. Our Houses are dynamic environments, leading the way in specialty coffee shop design alongside industry leading coffee and food and a memorable customer experience.


Key aspects of the role:

  • Lead, inspire and motivate the team so that everyone performs to their absolute best. Effectively managing the large team on site and working alongside them to deliver a the Modern Coffee experience.
  • Drive to build a high performing Houses* focusing on key KPIs. Continuing to look for ways to drive your shop’s financial performance. 
  • A people focused manager, always getting the best from the people around them. 
  • Demonstrate unparalleled hospitality by creating a warm, positive and welcoming. High standards of food and beverage service in a high volume fast paced environment.
  • Ensure opens and closes run smoothly, admin and issues are dealt with proactively, and the cafe is always appropriately stocked with products and equipment.
  • Encourage and create a vibrant, exciting and sociable place of work.
  • Be driven by high standards and instil this same motivation within your team.
*Houses is the WatchHouse lingo for our cafes/sites.

About you:

  • A hands-on inspiring leader with an eye for detail, a love of great food and coffee, with a commitment to delivering unrivalled customer experience.

  • An autonomous manager who takes full ownership for their cafe and their team.

  • A natural leader. The House Manager leads the team in the efficient running of the coffee bar both front and back of house in order to achieve operational excellence.

  • A passion for the development and training of people in order to build and develop a highly skilled and high-achieving team that can cope with the pressures and demands of a high volume site.


This is a full time role contracted to 40 hours per week working 5 days out of 7 and weekend work is expected. 


In short, at WatchHouse you can expect:

  • A truly wonderful bunch of people that you’ll get to work with.
  • Beautifully designed Houses in some of the London's most iconic locations.
  • London Living Wage pay as a minimum plus a share of TRONC for all service employees.
  • Guaranteed contracted hours every week to suit you. 
  • Flexible shift times.
  • Free WatchHouse coffee & WatchHouse drinks (even on days off).
  • Free lunch on every shift!
  • 30% off food when you aren’t working.
  • Discounts on our WatchHouse retail range.
  • Training available and opportunities for career growth and development across the business.

WatchHouse is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted and inclusion expected. A company where we believe in having the right person in the role; and personality, individuality and uniqueness top the list of what we are looking for in applications and throughout our hiring process.

Since opening, WatchHouse Hanover has been a huge success. This state of the art space, set in the heart of central London, has become a regular haunt for its locals and tourists alike. The first WatchHouse of it's kind to feature a rare frozen coffee menu and experience for our customers. We are looking for an experience House Manager to join our team on site. This is a great opportunity to join us on an exciting journey. The House Manager position is a demanding but exciting role and this role at WatchHouse is integral in the journey as the organisation positions itself for its next phase of growth.


WatchHouse is a specialty coffee group and roastery, with multiple Houses across London. We are passionate about people, products and spaces and look to elevate our customer's experience of a modern coffee shop environment. We’re looking for someone who can build great relationships within our Houses within the communities they exist in.


We are looking for engaging House Managers to hit the ground running at new WatchHouse locations we are planning to open in the coming months. Our Houses are dynamic environments, leading the way in specialty coffee shop design alongside industry leading coffee and food and a memorable customer experience.


Key aspects of the role:

  • Lead, inspire and motivate the team so that everyone performs to their absolute best. Effectively managing the large team on site and working alongside them to deliver a the Modern Coffee experience.
  • Drive to build a high performing Houses* focusing on key KPIs. Continuing to look for ways to drive your shop’s financial performance. 
  • A people focused manager, always getting the best from the people around them. 
  • Demonstrate unparalleled hospitality by creating a warm, positive and welcoming. High standards of food and beverage service in a high volume fast paced environment.
  • Ensure opens and closes run smoothly, admin and issues are dealt with proactively, and the cafe is always appropriately stocked with products and equipment.
  • Encourage and create a vibrant, exciting and sociable place of work.
  • Be driven by high standards and instil this same motivation within your team.
*Houses is the WatchHouse lingo for our cafes/sites.

About you:

  • A hands-on inspiring leader with an eye for detail, a love of great food and coffee, with a commitment to delivering unrivalled customer experience.

  • An autonomous manager who takes full ownership for their cafe and their team.

  • A natural leader. The House Manager leads the team in the efficient running of the coffee bar both front and back of house in order to achieve operational excellence.

  • A passion for the development and training of people in order to build and develop a highly skilled and high-achieving team that can cope with the pressures and demands of a high volume site.


This is a full time role contracted to 40 hours per week working 5 days out of 7 and weekend work is expected. 


In short, at WatchHouse you can expect:

  • A truly wonderful bunch of people that you’ll get to work with.
  • Beautifully designed Houses in some of the London's most iconic locations.
  • London Living Wage pay as a minimum plus a share of TRONC for all service employees.
  • Guaranteed contracted hours every week to suit you. 
  • Flexible shift times.
  • Free WatchHouse coffee & WatchHouse drinks (even on days off).
  • Free lunch on every shift!
  • 30% off food when you aren’t working.
  • Discounts on our WatchHouse retail range.
  • Training available and opportunities for career growth and development across the business.

WatchHouse is an equal opportunity employer. We pride ourselves in creating an environment where diversity is celebrated, equality is insisted and inclusion expected. A company where we believe in having the right person in the role; and personality, individuality and uniqueness top the list of what we are looking for in applications and throughout our hiring process.