Front Desk Agent

Organizational Structure

The Front Desk Agent will work closely with the Reception staff and Concierge staff and will assist the Guest Relations Manager in designing unforgettable experiences for our guests.

General Duties and Responsibilities
•Check-in and out guests in a timely, luxurious, positive manner
•Handle all guest compliments, comments, observations and complaints timely and effectively achieving full guest satisfaction.
•Ensure accurate communication of information and guest requests to and from various departments, associates and guests.
•Analyzes guest preferences and prepares reports for improvement on Guest Satisfaction.
•Responsible for the communication and recording of accurate guest preferences in data base.
•Responsible for achieving and maintaining high guest retention ratio.
•Assist with the delivery of Quality Assurance initiatives in accordance with The Watergate Hotel standards.
•Other duties as assigned

The Hotel
Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location
The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.

Organizational Structure

The Front Desk Agent will work closely with the Reception staff and Concierge staff and will assist the Guest Relations Manager in designing unforgettable experiences for our guests.

General Duties and Responsibilities
•Check-in and out guests in a timely, luxurious, positive manner
•Handle all guest compliments, comments, observations and complaints timely and effectively achieving full guest satisfaction.
•Ensure accurate communication of information and guest requests to and from various departments, associates and guests.
•Analyzes guest preferences and prepares reports for improvement on Guest Satisfaction.
•Responsible for the communication and recording of accurate guest preferences in data base.
•Responsible for achieving and maintaining high guest retention ratio.
•Assist with the delivery of Quality Assurance initiatives in accordance with The Watergate Hotel standards.
•Other duties as assigned

The Hotel
Step inside a legendary revival at The Watergate Hotel, a luxurious urban resort located along the banks of the Potomac River. Here modern design blends with a storied past to redefine luxury. A place where travel and business are occasions worth celebrating, attention to every detail is the standard, and intrigue can be found just beyond every curve.

Location
The Watergate Hotel is centrally located in Washington, D.C., a city of political power, prestige, and elegance is culturally rich with theaters, museums, architectural splendors and unforgettable national memorials. The Watergate Hotel is situated within walking distance of the best the city has to offer.