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Front Office Manager
Summary
Front Office Manager
| Salary | £28000 - £30000 / Year |
| Schedule | Full Time |
| Start date | Sun, 24 Jun 2018 11:00:00 GMT |
| Experience | Minimum 3 years of experience |
| Location | St Peter St, Winchester SO23 8BS, UK |
| Category | Hotel |
| Cuisine | British |
Front Office Manager
Description
We have a fantastic opportunity for a Front office manager to join the team. You and your team provide guests and visitors with a warm welcome and great service. You will build connections with our guests and be imaginative to create wonderful memories. You will be someone who likes to get to know people, able to start a conversation and inspire our guests and colleagues. You will also need to recruit, manage and lead both the reception & reservations team to success. You will also be heavily involved with the revenue management and rate strategy for the Hotel.
Our ideal candidate
• Standards driven - through policy and procedural training
• Be able to demonstrate previous experience in Front Office management, managing a team, revenue management and business strategy.
• Someone who likes to get to know people, having the personal skill in being able to start a conversation and socialise with our guests and colleagues.
• Ability to manage & coordinate the performance and development of the front office team.
• Proven experience of maintaining very high levels of Guest Satisfaction.
• Overseeing reservations ensuring targets are met, attention to details is upmost and customer requests are met.
• Confident in monitoring and training Check in and check out procedures, room assignment activities, meeting guest requests, accounting procedures in the aim of exceeding expectations.
• You will manage revenue and rate strategy procedures and implementation.
• Able to develop good relationships with other department heads. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge.
• You will have excellent organisational, communication and co-ordination skills
What are we looking for?
• A minimum of 3 years' managerial experience, in a quality environment known for the delivery of the highest standards.
• Have a good understanding of local area, history and attractions
• A working knowledge of all hotel operational departments would be advantageous.
• Passionate customer service approach
• Previous experience in use of Front office PMS systems.
• The position requires spoken and written English communication skills including: ability to read, analyse and interpret documents; ability to respond to common inquiries or complaints from guests.
• Have a flexible approach, working shifts, and weekends.
• A problem solver so organisational and co-ordination skills
What do I get in return …………………
We will give you a competitive salary and opportunities to learn new skills and grow your career. You will also receive a benefits package that includes some of the below;
• Fantastic discounted hotel room rates for you, and your friends and family so everyone can enjoy a break away!
• Free meals on duty
• 50% off food & Beverage when staying at our hotels.
• Various other company Benefits, HSF/ Childcare vouchers/ Cycle to work scheme
• Incentive programmes
• Flexible working arrangements, as we know this will be important to you
• Employee friend referral scheme
• Pension - we will automatically enrol all our people into the Peoples Pension
• Duty Manager experience desirable, although training will be given
Our ideal candidate
• Standards driven - through policy and procedural training
• Be able to demonstrate previous experience in Front Office management, managing a team, revenue management and business strategy.
• Someone who likes to get to know people, having the personal skill in being able to start a conversation and socialise with our guests and colleagues.
• Ability to manage & coordinate the performance and development of the front office team.
• Proven experience of maintaining very high levels of Guest Satisfaction.
• Overseeing reservations ensuring targets are met, attention to details is upmost and customer requests are met.
• Confident in monitoring and training Check in and check out procedures, room assignment activities, meeting guest requests, accounting procedures in the aim of exceeding expectations.
• You will manage revenue and rate strategy procedures and implementation.
• Able to develop good relationships with other department heads. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge.
• You will have excellent organisational, communication and co-ordination skills
What are we looking for?
• A minimum of 3 years' managerial experience, in a quality environment known for the delivery of the highest standards.
• Have a good understanding of local area, history and attractions
• A working knowledge of all hotel operational departments would be advantageous.
• Passionate customer service approach
• Previous experience in use of Front office PMS systems.
• The position requires spoken and written English communication skills including: ability to read, analyse and interpret documents; ability to respond to common inquiries or complaints from guests.
• Have a flexible approach, working shifts, and weekends.
• A problem solver so organisational and co-ordination skills
What do I get in return …………………
We will give you a competitive salary and opportunities to learn new skills and grow your career. You will also receive a benefits package that includes some of the below;
• Fantastic discounted hotel room rates for you, and your friends and family so everyone can enjoy a break away!
• Free meals on duty
• 50% off food & Beverage when staying at our hotels.
• Various other company Benefits, HSF/ Childcare vouchers/ Cycle to work scheme
• Incentive programmes
• Flexible working arrangements, as we know this will be important to you
• Employee friend referral scheme
• Pension - we will automatically enrol all our people into the Peoples Pension
• Duty Manager experience desirable, although training will be given
We have a fantastic opportunity for a Front office manager to join the team. You and your team provide guests and visitors with a warm welcome and great service. You will build connections with our guests and be imaginative to create wonderful memories. You will be someone who likes to get to know people, able to start a conversation and inspire our guests and colleagues. You will also need to recruit, manage and lead both the reception & reservations team to success. You will also be heavily involved with the revenue management and rate strategy for the Hotel.
Our ideal candidate
• Standards driven - through policy and procedural training
• Be able to demonstrate previous experience in Front Office management, managing a team, revenue management and business strategy.
• Someone who likes to get to know people, having the personal skill in being able to start a conversation and socialise with our guests and colleagues.
• Ability to manage & coordinate the performance and development of the front office team.
• Proven experience of maintaining very high levels of Guest Satisfaction.
• Overseeing reservations ensuring targets are met, attention to details is upmost and customer requests are met.
• Confident in monitoring and training Check in and check out procedures, room assignment activities, meeting guest requests, accounting procedures in the aim of exceeding expectations.
• You will manage revenue and rate strategy procedures and implementation.
• Able to develop good relationships with other department heads. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge.
• You will have excellent organisational, communication and co-ordination skills
What are we looking for?
• A minimum of 3 years' managerial experience, in a quality environment known for the delivery of the highest standards.
• Have a good understanding of local area, history and attractions
• A working knowledge of all hotel operational departments would be advantageous.
• Passionate customer service approach
• Previous experience in use of Front office PMS systems.
• The position requires spoken and written English communication skills including: ability to read, analyse and interpret documents; ability to respond to common inquiries or complaints from guests.
• Have a flexible approach, working shifts, and weekends.
• A problem solver so organisational and co-ordination skills
What do I get in return …………………
We will give you a competitive salary and opportunities to learn new skills and grow your career. You will also receive a benefits package that includes some of the below;
• Fantastic discounted hotel room rates for you, and your friends and family so everyone can enjoy a break away!
• Free meals on duty
• 50% off food & Beverage when staying at our hotels.
• Various other company Benefits, HSF/ Childcare vouchers/ Cycle to work scheme
• Incentive programmes
• Flexible working arrangements, as we know this will be important to you
• Employee friend referral scheme
• Pension - we will automatically enrol all our people into the Peoples Pension
• Duty Manager experience desirable, although training will be given
Our ideal candidate
• Standards driven - through policy and procedural training
• Be able to demonstrate previous experience in Front Office management, managing a team, revenue management and business strategy.
• Someone who likes to get to know people, having the personal skill in being able to start a conversation and socialise with our guests and colleagues.
• Ability to manage & coordinate the performance and development of the front office team.
• Proven experience of maintaining very high levels of Guest Satisfaction.
• Overseeing reservations ensuring targets are met, attention to details is upmost and customer requests are met.
• Confident in monitoring and training Check in and check out procedures, room assignment activities, meeting guest requests, accounting procedures in the aim of exceeding expectations.
• You will manage revenue and rate strategy procedures and implementation.
• Able to develop good relationships with other department heads. Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge.
• You will have excellent organisational, communication and co-ordination skills
What are we looking for?
• A minimum of 3 years' managerial experience, in a quality environment known for the delivery of the highest standards.
• Have a good understanding of local area, history and attractions
• A working knowledge of all hotel operational departments would be advantageous.
• Passionate customer service approach
• Previous experience in use of Front office PMS systems.
• The position requires spoken and written English communication skills including: ability to read, analyse and interpret documents; ability to respond to common inquiries or complaints from guests.
• Have a flexible approach, working shifts, and weekends.
• A problem solver so organisational and co-ordination skills
What do I get in return …………………
We will give you a competitive salary and opportunities to learn new skills and grow your career. You will also receive a benefits package that includes some of the below;
• Fantastic discounted hotel room rates for you, and your friends and family so everyone can enjoy a break away!
• Free meals on duty
• 50% off food & Beverage when staying at our hotels.
• Various other company Benefits, HSF/ Childcare vouchers/ Cycle to work scheme
• Incentive programmes
• Flexible working arrangements, as we know this will be important to you
• Employee friend referral scheme
• Pension - we will automatically enrol all our people into the Peoples Pension
• Duty Manager experience desirable, although training will be given
Details
| Salary | £28000 - £30000 / Year |
| Schedule | Full Time |
| Start date | Sun, 24 Jun 2018 11:00:00 GMT |
| Experience | Minimum 3 years of experience |
| Location | St Peter St, Winchester SO23 8BS, UK |
| Category | Hotel |
| Cuisine | British |
Skills
Standards Driven
Revenue Managment,
Hotel Front Office Management
Reservations Management
By applying you confirm you have these skills.
Winchester Royal Hotel
British
| Salary | £28000 - £30000 / Year |
| Schedule | Full Time |
| Start date | Sun, 24 Jun 2018 11:00:00 GMT |
| Experience | Minimum 3 years of experience |
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St Peter St, Winchester SO23 8BS, UK