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Dining Administrator

Summary
Dining Administrator
Salary To Be discussed
Schedule Full Time, Seasonal
Experience Minimum 1 year of experience
Location 1 Yellowstone Club Trail, Big Sky, MT 59716, USA

Dining Administrator


Description

Purpose:  The purpose of the Dining Administrator is to facilitate the transition of dining reservations from one platform to another, assist the Concierge team with reservation modifications, ensure restaurant capacities are being met, monitor double bookings, and manage waitlists. This is a primarily remote position with possibility of working on YC property with advanced notice.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Seeks most efficient manner in which to transition reservations from TEI to OpenTable.

·         Monitors total number of reservations per membership

·         Resolves double/multiple bookings

·         Provides accurate and timely information regarding restaurant capacity totals

·         Understand and effectively manage waitlist movements by contacting Members

·         Facilitates modifications and cancellations of reservations with Concierge

·         Interacts daily with Senior Concierge Manager to ensure global communication between Dining Administrator tasks and Food and Beverage team expectations

·         Curates and sends daily Dining Reservations email

·         Assists restaurant GMs in creating OpenTable floorplans, table quantities, restaurant schedules, etc.

Other Duties and Responsibilities 

·         Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.

·         Meet departmental productivity, organization, punctuality/attendance and consistency standards.

·         Maintain a positive and respectful attitude.

·         Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times. 

·         Maintain privacy of our Members at all time.

·         Maintain a clean and neat appearance at all times. 

·         Communicate regularly and effectively with all employees, supervisors, managers and directors.

·         Perform work in a safe and high quality manner.

·         Project a favorable image of Yellowstone Club to Members and guests at all times.

·         Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours may be required due to business demands.

·         Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Major Responsibilities

·         Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.

·         Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.

·         Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.

·         Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

 Disclaimer: 

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification.   All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 Experience/Education Required

·         High School Diploma or GED

·         1-2 years’ experience in customer service

·         Strong verbal and written communication skills

Experience/Education Preferred

·         Experience working in an upscale restaurant environment

·         Strong verbal/written communication

·         Interpersonal & analytical skills

Certificates & Licenses

Valid Driver’s License

Computer Skills

Competence in Microsoft Office Suite, especially Word, Excel, and Outlook

Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.  Able to write clearly and legibly. 

Math Ability

Able to perform basic math calculations.

 Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a Director to assist in problem solving.

 Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment.  However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

 Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 25 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. The employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, to preparing and analyzing data and figures, visually inspecting the property and/or department, and recognizing hazards and safety violations.

Purpose:  The purpose of the Dining Administrator is to facilitate the transition of dining reservations from one platform to another, assist the Concierge team with reservation modifications, ensure restaurant capacities are being met, monitor double bookings, and manage waitlists. This is a primarily remote position with possibility of working on YC property with advanced notice.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·         Seeks most efficient manner in which to transition reservations from TEI to OpenTable.

·         Monitors total number of reservations per membership

·         Resolves double/multiple bookings

·         Provides accurate and timely information regarding restaurant capacity totals

·         Understand and effectively manage waitlist movements by contacting Members

·         Facilitates modifications and cancellations of reservations with Concierge

·         Interacts daily with Senior Concierge Manager to ensure global communication between Dining Administrator tasks and Food and Beverage team expectations

·         Curates and sends daily Dining Reservations email

·         Assists restaurant GMs in creating OpenTable floorplans, table quantities, restaurant schedules, etc.

Other Duties and Responsibilities 

·         Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.

·         Meet departmental productivity, organization, punctuality/attendance and consistency standards.

·         Maintain a positive and respectful attitude.

·         Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times. 

·         Maintain privacy of our Members at all time.

·         Maintain a clean and neat appearance at all times. 

·         Communicate regularly and effectively with all employees, supervisors, managers and directors.

·         Perform work in a safe and high quality manner.

·         Project a favorable image of Yellowstone Club to Members and guests at all times.

·         Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours may be required due to business demands.

·         Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Major Responsibilities

·         Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.

·         Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.

·         Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.

·         Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

 Disclaimer: 

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification.   All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 Experience/Education Required

·         High School Diploma or GED

·         1-2 years’ experience in customer service

·         Strong verbal and written communication skills

Experience/Education Preferred

·         Experience working in an upscale restaurant environment

·         Strong verbal/written communication

·         Interpersonal & analytical skills

Certificates & Licenses

Valid Driver’s License

Computer Skills

Competence in Microsoft Office Suite, especially Word, Excel, and Outlook

Language Ability

Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.  Able to write clearly and legibly. 

Math Ability

Able to perform basic math calculations.

 Reasoning Ability

Ability to solve basic problems and/or know when it is necessary to get a Director to assist in problem solving.

 Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment.  However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

 Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 25 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. The employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, to preparing and analyzing data and figures, visually inspecting the property and/or department, and recognizing hazards and safety violations.


Details
Salary To Be discussed
Schedule Full Time, Seasonal
Experience Minimum 1 year of experience
Location 1 Yellowstone Club Trail, Big Sky, MT 59716, USA

Skills
See Job description
By applying you confirm you have these skills.

expired job post

1 Yellowstone Club Trail, Big Sky, MT 59716, USA