Year-round Concierge

Purpose: The purpose of the Concierge is to be the most extraordinary “first impression” Members and guests receive when they arrive at the Club assisting with various tasks related to their visit and providing information about the Club.
Major Responsibilities
• Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Initiates interaction with Members, guests, and prospective Members to obtain and disperse information.
• Seeks most efficient manner in which to meet Member expectations.
• Provides accurate and timely information regarding services, events, and greater area activities.
• Facilitates dining, transportation and activity reservations both on and off property.
• Creates itineraries for Members, guests, and prospective Members during their visit.
• Interfaces with other departments in order to meet Member, guest, and prospective Member requests.
• Assists in shipping/receiving/delivery of mail and express items, facsimiles, and messages.
• Enters charges for services rendered and creates client profiles using a club and resort management system.
• Answers Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.



Other Duties and Responsibilities
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Assists Director of Member Services and the Events team as needed.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required
• High School Diploma or GED
• 1-2 years’ experience in customer service
• Strong verbal and written communication skills

Experience/Education Preferred
• Experience Working at Large Club, Resort or Private Club
• Strong verbal/written communication
• Interpersonal & analytical skills

Certificates & Licenses
Valid State Driver’s License;

Computer Skills
Competence in Microsoft Office Suite, especially Word, Excel, and Outlook

Language Ability
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability
Able to perform basic math calculations.

Reasoning Ability
Ability to solve basic problems and/or know when it is necessary to get a Director to assist in problem solving.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 25 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. The employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, to preparing and analyzing data and figures, visually inspecting the property and/or department, and recognizing hazards and safety violations.

Receipt and Acknowledgment
I acknowledge and understand that:
• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.

Purpose: The purpose of the Concierge is to be the most extraordinary “first impression” Members and guests receive when they arrive at the Club assisting with various tasks related to their visit and providing information about the Club.
Major Responsibilities
• Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Initiates interaction with Members, guests, and prospective Members to obtain and disperse information.
• Seeks most efficient manner in which to meet Member expectations.
• Provides accurate and timely information regarding services, events, and greater area activities.
• Facilitates dining, transportation and activity reservations both on and off property.
• Creates itineraries for Members, guests, and prospective Members during their visit.
• Interfaces with other departments in order to meet Member, guest, and prospective Member requests.
• Assists in shipping/receiving/delivery of mail and express items, facsimiles, and messages.
• Enters charges for services rendered and creates client profiles using a club and resort management system.
• Answers Member, guest, prospect, and interdepartmental inquiries by telephone, facsimile, email and mail.



Other Duties and Responsibilities
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times.
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands.
• Assists Director of Member Services and the Events team as needed.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Disclaimer:
This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Experience/Education Required
• High School Diploma or GED
• 1-2 years’ experience in customer service
• Strong verbal and written communication skills

Experience/Education Preferred
• Experience Working at Large Club, Resort or Private Club
• Strong verbal/written communication
• Interpersonal & analytical skills

Certificates & Licenses
Valid State Driver’s License;

Computer Skills
Competence in Microsoft Office Suite, especially Word, Excel, and Outlook

Language Ability
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.

Math Ability
Able to perform basic math calculations.

Reasoning Ability
Ability to solve basic problems and/or know when it is necessary to get a Director to assist in problem solving.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to bend, stoop, kneel, crouch, reach with hands and arms or operate a computer. The employee is frequently required to lift up to 25 pounds. The employee is constantly required to stand, walk, talk and hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle, organize or lift items. The employee is constantly required to use their vision to perform an activity such as but not limited to determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned, to preparing and analyzing data and figures, visually inspecting the property and/or department, and recognizing hazards and safety violations.

Receipt and Acknowledgment
I acknowledge and understand that:
• The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
• Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
• Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
• I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.