The primary function
of the Mountain Access team is to combine the best of access management, guest
tracking, front desk, and guest services to ensure Members and guests enjoy a seamless
visit to YC and a successful on-mountain experience.
Essential
Job Functions
To
perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative
of the knowledge, skills, and/or abilities required.
- Learn and understand the software systems for the
Member database, ski passes, and vehicle cards.
- Gather and manage Member and guest visit
information, review for deficiencies or errors, correct any incompatibilities,
update Member database, and create access cards.
- Understand and effectively complete guest
registration requirements.
- Manage registrants and visit data within the
Access Dashboard.
- Track and log ski pass use for internal
personnel.
- Answer and address
Member, guest, prospect, and interdepartmental inquiries by email and
telephone.
- Initiate interaction with Members, guests, and
prospective Members to obtain and disperse information.
- Seek most efficient
manner in which to meet and exceed Member expectations.
- Receive and
distribute accurate and timely information regarding access systems, ski
terrain, and lifts.
- Interface with other
departments in order to meet Member, guest, and prospective Member requests.
Other Duties and Responsibilities
- Perform all duties and
responsibilities in a timely and efficient manner in accordance with
established Club policies, procedures,
and standards of service to achieve the overall objectives of this position.
- Meet departmental
productivity, organization, punctuality/attendance and consistency standards.
- Maintain a positive and
respectful attitude.
- Treat Members, guests,
vendors, and co-workers with professionalism and respect at all times.
- Maintain privacy of
Members and Club visitors at all times.
- Maintain a clean and neat
appearance at all times.
- Communicate regularly and
effectively with teammates, supervisors, and managers.
- Perform work in a safe
and high quality manner.
- Project a favorable image
of Yellowstone Club to Members and guests at all times.
- Must be able to work
flexible work hours/schedule including evenings, weekends, and holidays. Long hours above and beyond
posted shifts may be required due to business demands.
Major Responsibilities
- Ensure that each member and guest receives
outstanding guest service in a guest friendly environment which includes
greeting and acknowledging every member and guest, maintaining outstanding
service standards, solid product knowledge and all other components of guest
service.
- Empowered to guarantee total guest
satisfaction, display hospitality and professionalism to our guests at all
times, take pride in representing Yellowstone Club professionally with our
Members and guests and assure that all transactions with guests are handled in
a legal and ethical manner.
- Understand
and apply all property-wide procedures to maintain a secure and safe
environment for employees, Members, and guests at all times. In the event of an accident or emergency,
seek medical attention if necessary and contact the General Manager or Human
Resources immediately.
- Maintain
a favorable and
respectful working relationship with all
company employees in order to foster and promote a positive working environment.
Experience/Education Required
- High School Diploma or GED
- Minimum of 2 years’ work experience in a fast-paced, team-focused
environment
Experience/Education Preferred
- Experience working at a large club, resort,
or private facility
- 1-2 years’ experience in customer service
Skills/Attributes Preferred
- Strong verbal and written communication skills
- High attention to detail
- Strong computer skills including competence in Microsoft Office
(Word, Excel, and Outlook) and experience with learning and navigating software
programs quickly and effectively
- Strong analytical and problem solving
skills