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Head Concierge

Summary
Head Concierge
Salary To Be discussed
Schedule Full Time
Experience Minimum 5 years of experience
Location 1 Yellowstone Club Trail, Big Sky, MT 59716, USA

Head Concierge


Description

Purpose:  The purpose of the Head Concierge is ensure the smooth operation of the Concierge team at Yellowstone Club.  A Concierge at Yellowstone Club takes on duties that encompass more than that at a traditional hotel. Concierge is responsible for guest tracking and management, dining reservations, event registrations and check in, and transportation and rental car booking.

Supervisory Responsibilities  

Directly or indirectly supervises employees and supervisors/assistant managers; carries out supervisory responsibilities in accordance with the Club’s policies, procedures and applicable laws; responsibilities include but are not limited to:  interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and assisting in software/program development.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Manage all facets of Member and guest tracking in relation to staff and software.
  • Manage all active JotForms (Member facing and employee facing) and Smartsheets for the Concierge team.
  • Maintains Member/guest history system with Member/guest preferences.
  • Assist with the continued development and implementation of the Yellowstone Club software system in its relation to Members and guests as well as website activity.
  • Coordinate with the Senior Concierge Manager to maintain functionality of software systems.
  • Creates relationships with local vendors providing services outside of those offered by Yellowstone Club.
  • Leads the Concierge team on the processes and procedures for event registrations, dining reservations, transportations, rental cars, etc.
  • Spearheads the information collection for the bi-annual Member Roster
  • Organizes, manages, and maintains the Concierge front of house and back of house areas.
  • Monitors inventory of supplies and materials related to the Concierge job.
  • Communicates effectively to the Senior Concierge Manager about needs and issues that arise within the Concierge staff.
  • Creates and maintains ongoing training programs to develop a strong staff.
  • Updates Concierge Handbook and Concierge Manual on a routine basis.
  • Maintain Concierge related documents/resources/draft emails with the most updated information.
  • Hire, train, evaluate, and offer progressive coaching to all staff for the Concierge team.
  • Maintaining a professional appearance and has an eager and flexible attitude.
  • Competent interpersonal relationship skills, etiquette, and protocol.
  • Generates schedules, checklists, and daily to-do lists for staff.
  • Maintains existing procedures to ensure that information is passed along to team members in a timely fashion.

 

Other Duties and Responsibilities 

  • Data input and management.
  • Perform all job duties with a high level of attention to detail.
  • Excellent problem solving skills, ability to work well under pressure and a strong desire to learn.
  • Knowledge of correct Concierge etiquette.
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.
  • Meet departmental productivity, organization and consistency standards.
  • Maintain a positive and respectful attitude.
  • Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times. 
  • Maintain privacy of our Members at all time.
  • Maintain a clean and neat appearance at all times. 
  • Communicate regularly and effectively with all employees and managers.
  • Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours may be required due to business demands.
  • Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

 

Major Responsibilities

  • Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
  • Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
  • Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
  • Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

 

Disclaimer: 

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification.   All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

Experience/Education Required:

  • Bachelor’s Degree from a four-year college or university or five or more year’s related experience and/or training, or equivalent combination of education and experience. 
  • Must have prior managerial experience in two or more positions/locations.

 

Experience/Education Preferred:

  • Bachelor’s Degree in Hospitality or related field with 4 plus years of managerial experience within the hospitality or customer service related industry.
  • Strong understanding of development processes, sprints, stories, timelines, etc.

 

Certificates & Licenses:

  • Valid Driver’s License
  • Notary Public for the State of Montana (certification provided by Yellowstone Club if not already licensed)


Computer Skills:

  • Competence in Microsoft Office, especially Word, Excel, and Outlook required.
  • Advanced keyboarding and phone skills.
  • Experience with TEAMs, Smartsheet, TCP, Total E Integrated, JotForm and Concur.

 

Language Ability:

  • Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. 
  • Ability to write clearly and legibly.
  • Strong written and verbal communication skills.


Math Ability:

  • Able to perform basic math calculations.

 

Reasoning Ability:

  • Technology related problem solving is a must. Ability to test and resolve issues without involving development.
  • Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment.  However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to walk and work with hands and arms and lift up to 20 pounds. The employee is frequently required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures, viewing a computer terminal, extensive reading and determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. The employee is constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to walk and work with hands and arms and lift up to 20 pounds. The employee is frequently required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures, viewing a computer terminal, extensive reading and determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. The employee is constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.

Purpose:  The purpose of the Head Concierge is ensure the smooth operation of the Concierge team at Yellowstone Club.  A Concierge at Yellowstone Club takes on duties that encompass more than that at a traditional hotel. Concierge is responsible for guest tracking and management, dining reservations, event registrations and check in, and transportation and rental car booking.

Supervisory Responsibilities  

Directly or indirectly supervises employees and supervisors/assistant managers; carries out supervisory responsibilities in accordance with the Club’s policies, procedures and applicable laws; responsibilities include but are not limited to:  interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and assisting in software/program development.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Manage all facets of Member and guest tracking in relation to staff and software.
  • Manage all active JotForms (Member facing and employee facing) and Smartsheets for the Concierge team.
  • Maintains Member/guest history system with Member/guest preferences.
  • Assist with the continued development and implementation of the Yellowstone Club software system in its relation to Members and guests as well as website activity.
  • Coordinate with the Senior Concierge Manager to maintain functionality of software systems.
  • Creates relationships with local vendors providing services outside of those offered by Yellowstone Club.
  • Leads the Concierge team on the processes and procedures for event registrations, dining reservations, transportations, rental cars, etc.
  • Spearheads the information collection for the bi-annual Member Roster
  • Organizes, manages, and maintains the Concierge front of house and back of house areas.
  • Monitors inventory of supplies and materials related to the Concierge job.
  • Communicates effectively to the Senior Concierge Manager about needs and issues that arise within the Concierge staff.
  • Creates and maintains ongoing training programs to develop a strong staff.
  • Updates Concierge Handbook and Concierge Manual on a routine basis.
  • Maintain Concierge related documents/resources/draft emails with the most updated information.
  • Hire, train, evaluate, and offer progressive coaching to all staff for the Concierge team.
  • Maintaining a professional appearance and has an eager and flexible attitude.
  • Competent interpersonal relationship skills, etiquette, and protocol.
  • Generates schedules, checklists, and daily to-do lists for staff.
  • Maintains existing procedures to ensure that information is passed along to team members in a timely fashion.

 

Other Duties and Responsibilities 

  • Data input and management.
  • Perform all job duties with a high level of attention to detail.
  • Excellent problem solving skills, ability to work well under pressure and a strong desire to learn.
  • Knowledge of correct Concierge etiquette.
  • Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.
  • Meet departmental productivity, organization and consistency standards.
  • Maintain a positive and respectful attitude.
  • Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times. 
  • Maintain privacy of our Members at all time.
  • Maintain a clean and neat appearance at all times. 
  • Communicate regularly and effectively with all employees and managers.
  • Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours may be required due to business demands.
  • Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

 

Major Responsibilities

  • Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
  • Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
  • Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the Assistant General Manager or Human Resources immediately.
  • Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.

 

Disclaimer: 

This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification.   All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

 

Experience/Education Required:

  • Bachelor’s Degree from a four-year college or university or five or more year’s related experience and/or training, or equivalent combination of education and experience. 
  • Must have prior managerial experience in two or more positions/locations.

 

Experience/Education Preferred:

  • Bachelor’s Degree in Hospitality or related field with 4 plus years of managerial experience within the hospitality or customer service related industry.
  • Strong understanding of development processes, sprints, stories, timelines, etc.

 

Certificates & Licenses:

  • Valid Driver’s License
  • Notary Public for the State of Montana (certification provided by Yellowstone Club if not already licensed)


Computer Skills:

  • Competence in Microsoft Office, especially Word, Excel, and Outlook required.
  • Advanced keyboarding and phone skills.
  • Experience with TEAMs, Smartsheet, TCP, Total E Integrated, JotForm and Concur.

 

Language Ability:

  • Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. 
  • Ability to write clearly and legibly.
  • Strong written and verbal communication skills.


Math Ability:

  • Able to perform basic math calculations.

 

Reasoning Ability:

  • Technology related problem solving is a must. Ability to test and resolve issues without involving development.
  • Ability to solve basic problems and/or know when it is necessary to get a manager to assist in problem solving.

 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate-controlled environment.  However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to walk and work with hands and arms and lift up to 20 pounds. The employee is frequently required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures, viewing a computer terminal, extensive reading and determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. The employee is constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is occasionally required to walk and work with hands and arms and lift up to 20 pounds. The employee is frequently required to talk and/or hear. The employee is constantly required to use their vision to perform an activity such as but not limited to: preparing and analyzing data and figures, viewing a computer terminal, extensive reading and determining the accuracy, neatness, attention to detail, and thoroughness of the work assigned. The employee is constantly required to sit, sometimes for several hours at a time, and use their hands and fingers to operate a computer.


Details
Salary To Be discussed
Schedule Full Time
Experience Minimum 5 years of experience
Location 1 Yellowstone Club Trail, Big Sky, MT 59716, USA

Skills
Concierge
By applying you confirm you have these skills.

expired job post

1 Yellowstone Club Trail, Big Sky, MT 59716, USA