As a Reception Manager, you are responsible for managing the reservations and ensuring exceptional guest experiences from the moment they enter Zuma. You will oversee the reception team, manage reservations, and handle guest inquiries and special requests. Your goal is to create a welcoming and efficient environment that exceeds guest expectations and reflects the high standards of Zuma.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

Life at Zuma

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Supervise the reception team, providing guidance, support, and training as needed to ensure optimal performance

• Edit, prepare, and print menus as needed, ensuring accuracy, presentation quality, and alignment with current offerings and brand standards

• Oversee all formal reception documentation, including schedules, training materials, guest notes, and internal communication logs

• Conduct in-person concierge outreach, building and maintaining strong relationships with local hotels, concierges, and luxury partners to drive reservations and VIP traffic

• Act as a liaison between guests and FOH management, providing feedback and insights to improve the guest experience

• Monitor guest flow and table turnover, adjusting seating arrangements as needed to accommodate reservations and walk-in guests

• Maintain cleanliness and organization at the reception desk, ensuring a professional and welcoming environment for guests

• Handle guest inquiries, complaints, and special requests promptly and courteously, resolving issues to the guest's satisfaction

• Greet guests warmly upon arrival, escorting them to their tables and ensuring they have a positive first impression of the restaurant

• Assist with administrative tasks, including scheduling, payroll, and inventory management

• Manage the reservation system, overseeing bookings, cancellations, and special requests to maximize seating capacity and guest satisfaction

What We Look For

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• Previous experience in a Reception Manager role in a high-end restaurant, hotel, or private members’ club
• Experience working with SevenRooms or other reservation systems and basic computer skills
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.  

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know. 

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage. 

As a Reception Manager, you are responsible for managing the reservations and ensuring exceptional guest experiences from the moment they enter Zuma. You will oversee the reception team, manage reservations, and handle guest inquiries and special requests. Your goal is to create a welcoming and efficient environment that exceeds guest expectations and reflects the high standards of Zuma.

Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Our global collection includes four venues across North America's most iconic cities: Miami, New York, Las Vegas, and Boston. Our venues are icons in each of their hospitality landscapes, demonstrating our commitment to excellence and to elevating our guest experiences. Zuma in proud to be part of the Azumi collection.

Life at Zuma

At Zuma, we're more than a restaurant – we're a vibrant community fuelled by the energy that flows from our Robata grills, guided by our core values:

Honor the Mastery - we celebrate every detail, always striving for perfection – putting pride in everything we do

Do Unto Others - we support each other to be at our best, treating every team member and guest with warmth and openness

Embrace the Energy - we bring passion and positivity to everything we do

Main Duties

Your key responsibilities will include:

• Supervise the reception team, providing guidance, support, and training as needed to ensure optimal performance

• Edit, prepare, and print menus as needed, ensuring accuracy, presentation quality, and alignment with current offerings and brand standards

• Oversee all formal reception documentation, including schedules, training materials, guest notes, and internal communication logs

• Conduct in-person concierge outreach, building and maintaining strong relationships with local hotels, concierges, and luxury partners to drive reservations and VIP traffic

• Act as a liaison between guests and FOH management, providing feedback and insights to improve the guest experience

• Monitor guest flow and table turnover, adjusting seating arrangements as needed to accommodate reservations and walk-in guests

• Maintain cleanliness and organization at the reception desk, ensuring a professional and welcoming environment for guests

• Handle guest inquiries, complaints, and special requests promptly and courteously, resolving issues to the guest's satisfaction

• Greet guests warmly upon arrival, escorting them to their tables and ensuring they have a positive first impression of the restaurant

• Assist with administrative tasks, including scheduling, payroll, and inventory management

• Manage the reservation system, overseeing bookings, cancellations, and special requests to maximize seating capacity and guest satisfaction

What We Look For

Our ideal candidate embodies our values and the following:

• A genuine love for culinary experiences & a passion for Japanese cuisine
• A natural team player who is at home working in sync with a large team
• Naturally friendly, customer-oriented, and skilled at creating memorable dining experiences
• Previous experience in a Reception Manager role in a high-end restaurant, hotel, or private members’ club
• Experience working with SevenRooms or other reservation systems and basic computer skills
• Ability to work flexible hours, including evenings, weekends, and holidays, as required

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.  

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Health Benefits: Comprehensive Medical, Dental, and Vision insurance to ensure your well-being.
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Staff discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know. 

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.