Front Office Supervisor

Experience our newly renovated traditional seaside retreat, perched atop the cliffs of Bournemouth with breathtaking sea views. Our beach hotel in Bournemouth has been welcoming guests and crafting unforgettable memories for 150 years. Bursting with local knowledge and situated in an ideal location along seven miles of glorious coastline and close to world-class events, this seafront hotel in Bournemouth serves as the perfect base to explore Dorset and all its charm. Nestled between captivating seascapes and award-winning beaches, draw inspiration from the locale and experience one of our newly renovated premium bedrooms and suites, tennis courts, and in-house Brasserie Blanc restaurant. Make unforgettable memories by the sea with our 800m2 meeting and events space, including an outdoor gazebo with uninterrupted views of the ocean. Whether you're seeking an unforgettable family vacation or a tranquil escape to the coast, we offer everything necessary for an enjoyable stay by the sea.

Job Summary

At Marriott, we believe our people are our greatest strength. We are committed to creating a positive work environment where associates can develop their careers, achieve a healthy work-life balance and feel valued every day.

We are looking for a confident and enthusiastic Front Office Supervisor to help lead our reception team and deliver outstanding guest experiences from arrival to departure. As a key member of the Front Office team, you will lead by example, ensuring every guest receives a warm welcome and exceptional service. You will supervise daily reception operations, support and develop team members, and help drive high standards across the department.

What's in it for you?

• World-class learning, development and apprenticeship opportunities
• 20 days holiday plus bank holidays
• Pension scheme
• Associate recognition programmes
• Employee assistance programme
• Marriott accommodation & food and beverage discounts worldwide
• Associate Benefits website with exclusive offers
• Free meals on duty
• Uniform provided
• Free onsite parking
• Complimentary use of the fitness suite

Key Responsibilities

• Support the day-to-day operation of the Front Desk
• Act as a leader and role model for the reception team
• Ensure smooth and efficient guest check-in and check-out processes
• Handle guest enquiries, requests and concerns promptly and professionally
• Assist with room allocations, billing and payment procedures
• Monitor guest satisfaction and resolve issues to ensure memorable stays
• Support the training, coaching and development of team members
• Ensure company standards, procedures and brand requirements are consistently met
• Prepare daily reports and complete end-of-shift auditing procedures
• Maintain strong working relationships with all hotel departments

About You

We're looking for someone who:

• Has previous Front Office or Reception experience within a hotel environment
• Has supervisory experience or is ready to take the next step in their career
• Is passionate about delivering exceptional customer service
• Is confident, organised and able to remain calm under pressure
• Enjoys working as part of a team and supporting others to succeed
• Has strong communication and problem-solving skills
• Is flexible to work shifts, including evenings, weekends and bank holidays

Why Marriott?

At Marriott International, you join a global hospitality leader where opportunities for growth are endless. Whether you're looking to develop your leadership skills, build a long-term career or simply be part of a great team, we'll support you every step of the way.

If you are passionate about hospitality, love creating memorable guest experiences and enjoy motivating others, we'd love to hear from you.

Apply today and begin your journey with Bournemouth Highcliff Marriott Hotel.

Operating as a Marriott Franchise Hotel we are an equal opportunities employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Experience our newly renovated traditional seaside retreat, perched atop the cliffs of Bournemouth with breathtaking sea views. Our beach hotel in Bournemouth has been welcoming guests and crafting unforgettable memories for 150 years. Bursting with local knowledge and situated in an ideal location along seven miles of glorious coastline and close to world-class events, this seafront hotel in Bournemouth serves as the perfect base to explore Dorset and all its charm. Nestled between captivating seascapes and award-winning beaches, draw inspiration from the locale and experience one of our newly renovated premium bedrooms and suites, tennis courts, and in-house Brasserie Blanc restaurant. Make unforgettable memories by the sea with our 800m2 meeting and events space, including an outdoor gazebo with uninterrupted views of the ocean. Whether you're seeking an unforgettable family vacation or a tranquil escape to the coast, we offer everything necessary for an enjoyable stay by the sea.

Job Summary

At Marriott, we believe our people are our greatest strength. We are committed to creating a positive work environment where associates can develop their careers, achieve a healthy work-life balance and feel valued every day.

We are looking for a confident and enthusiastic Front Office Supervisor to help lead our reception team and deliver outstanding guest experiences from arrival to departure. As a key member of the Front Office team, you will lead by example, ensuring every guest receives a warm welcome and exceptional service. You will supervise daily reception operations, support and develop team members, and help drive high standards across the department.

What's in it for you?

• World-class learning, development and apprenticeship opportunities
• 20 days holiday plus bank holidays
• Pension scheme
• Associate recognition programmes
• Employee assistance programme
• Marriott accommodation & food and beverage discounts worldwide
• Associate Benefits website with exclusive offers
• Free meals on duty
• Uniform provided
• Free onsite parking
• Complimentary use of the fitness suite

Key Responsibilities

• Support the day-to-day operation of the Front Desk
• Act as a leader and role model for the reception team
• Ensure smooth and efficient guest check-in and check-out processes
• Handle guest enquiries, requests and concerns promptly and professionally
• Assist with room allocations, billing and payment procedures
• Monitor guest satisfaction and resolve issues to ensure memorable stays
• Support the training, coaching and development of team members
• Ensure company standards, procedures and brand requirements are consistently met
• Prepare daily reports and complete end-of-shift auditing procedures
• Maintain strong working relationships with all hotel departments

About You

We're looking for someone who:

• Has previous Front Office or Reception experience within a hotel environment
• Has supervisory experience or is ready to take the next step in their career
• Is passionate about delivering exceptional customer service
• Is confident, organised and able to remain calm under pressure
• Enjoys working as part of a team and supporting others to succeed
• Has strong communication and problem-solving skills
• Is flexible to work shifts, including evenings, weekends and bank holidays

Why Marriott?

At Marriott International, you join a global hospitality leader where opportunities for growth are endless. Whether you're looking to develop your leadership skills, build a long-term career or simply be part of a great team, we'll support you every step of the way.

If you are passionate about hospitality, love creating memorable guest experiences and enjoy motivating others, we'd love to hear from you.

Apply today and begin your journey with Bournemouth Highcliff Marriott Hotel.

Operating as a Marriott Franchise Hotel we are an equal opportunities employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.