Front Office Supervisor

JOB SUMMARY

The Portsmouth Marriott Hotel is looking for a Front Desk Supervisor to join the Front Desk team!

We are looking for an enthusiastic Front Desk Supervisor wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant and fitness centre.  

The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.

At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment!

As the Front Desk Supervisor you will…

• Develop and maintain positive working relationships with others, supporting the team to reach common goals
• Assist FOM in all areas to ensure a correct and smoothly-operating department.
• Listen and respond appropriately to the concerns of other employees and guests.
• Assist with hiring and coaching staff
• Serve as a role model in all areas, promoting uniform standards and good practice
• Preparation of letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Maintain computer and paper-based filing and organisation systems for records, reports, documents, etc.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Speak with others using clear and professional language including appropriate telephone etiquette.

A successful Front Desk Supervisor is someone who is…

·       A warm, people-oriented demeanour

·       A team-first attitude

·       Positive outlook and outgoing personality

·       Flexibility, problem-solving skills and multi-tasking ability

·       Knowledge of Opera is preferred but not essential

In return for your hard work, the Front Desk Supervisor will receive… 

• Discounted stays at over 7,300 hotels worldwide!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• Free use of Leisure Club facilities
• Wellness and mental health programmes
• 20 Holiday day
• Double pay for bank holidays
• Gratuities
• World class training and development
• Unlimited career opportunities (internationally and locally)
• Discounted cinema tickets
• Staff parties
• Free meal on shift
• Free car parking
• Service awards and recognition gifts

 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

JOB SUMMARY

The Portsmouth Marriott Hotel is looking for a Front Desk Supervisor to join the Front Desk team!

We are looking for an enthusiastic Front Desk Supervisor wanting to assist in ensuring all our guests have a wonderful stay at the world leading hospitality company Portsmouth Marriott Hotel. Located near famous landmarks such as the Spinnaker Tower has a range of amenities including: Cast Iron Bar & Grill, our signature restaurant and fitness centre.  

The Portsmouth Marriott Hotel provides exceptional, personal, and friendly service whilst catering to a variety of guests.

At Portsmouth Marriott there is the opportunity to progress your career in a supportive environment!

As the Front Desk Supervisor you will…

• Develop and maintain positive working relationships with others, supporting the team to reach common goals
• Assist FOM in all areas to ensure a correct and smoothly-operating department.
• Listen and respond appropriately to the concerns of other employees and guests.
• Assist with hiring and coaching staff
• Serve as a role model in all areas, promoting uniform standards and good practice
• Preparation of letters, memos, and other documents using word processing, spreadsheet, database, or presentation software.
• The entry and retrieval of information contained in computer databases and the use of a keyboard, mouse, or trackball to update records, files, reservations.
• Handle incoming and outgoing mail, including date stamping and distributing incoming mail.
• Maintain computer and paper-based filing and organisation systems for records, reports, documents, etc.
• Compile, copy, sort, and file records of office activities, business transactions, and other activities.
• Speak with others using clear and professional language including appropriate telephone etiquette.

A successful Front Desk Supervisor is someone who is…

·       A warm, people-oriented demeanour

·       A team-first attitude

·       Positive outlook and outgoing personality

·       Flexibility, problem-solving skills and multi-tasking ability

·       Knowledge of Opera is preferred but not essential

In return for your hard work, the Front Desk Supervisor will receive… 

• Discounted stays at over 7,300 hotels worldwide!
• Discounted food & drink in all our restaurants and bars
• Discounts for your friends and family
• Free use of Leisure Club facilities
• Wellness and mental health programmes
• 20 Holiday day
• Double pay for bank holidays
• Gratuities
• World class training and development
• Unlimited career opportunities (internationally and locally)
• Discounted cinema tickets
• Staff parties
• Free meal on shift
• Free car parking
• Service awards and recognition gifts

 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.