Restaurant Supervisor - Stratford East London

Floor Manager / Restaurant Supervisor – 18th Floor at The Gantry

Up to £18.00 per hour | Variable contract | Stratford, East London

Be part of something exciting at one of East London's newest destinations with D3 Collective's newest sister restaurant.

An exciting rooftop restaurant and bar at The Gantry Hotel, Stratford, featuring open-air terraces, private dining and panoramic views across East London. Enjoy steaks, fresh seafood, sushi and signature cocktails in a spectacular setting on the 18th floor.

As our operation continues to grow, we're looking for an enthusiastic, confident and experienced Floor Manager / Restaurant Supervisor to join our front-of-house team and help deliver an outstanding experience for every guest.

This is a fantastic opportunity for someone who loves hospitality, takes pride in leading from the front and thrives in a busy, vibrant restaurant environment. You'll play an important role in the day-to-day running of the restaurant, supporting the management team, motivating the floor team and ensuring every service runs smoothly.

Whether welcoming guests, leading the team through a busy service or ensuring the smallest details are taken care of, you'll help create the atmosphere and experience that makes 18th Floor somewhere special.

As Floor Manager / Restaurant Supervisor, you'll be a key part of the front-of-house leadership team, taking responsibility for the smooth running of service and ensuring consistently high standards across the restaurant and bar.

You will:

• Lead and supervise the front-of-house team during service, ensuring a smooth and professional operation.

• Take responsibility for the floor, ensuring all areas are properly prepared and presented before service.

• Welcome guests and ensure they receive a warm, attentive and memorable experience.

• Lead by example, motivating and supporting the team to deliver exceptional service.

• Manage table allocations, reservations and guest flow to maximise the efficiency of service.

• Maintain excellent communication between front of house, kitchen and bar teams.

• Handle guest feedback and resolve any issues professionally and efficiently.

• Ensure service standards, presentation and attention to detail are consistently maintained.

• Support the training, development and coaching of team members.

• Assist with opening and closing procedures, cash handling and daily operational checks.

• Ensure the restaurant, bar and guest areas are always clean, organised and well presented.

• Support private dining, events and larger bookings where required.

• Assist the management team with stock control, staff organisation and operational administration.

• Remain hands-on and visible throughout service, particularly during busy periods.

We're looking for someone who genuinely enjoys hospitality, has a natural ability to lead people and understands what makes a great restaurant experience.

You'll ideally have:

• Previous experience as a Floor Manager, Restaurant Supervisor, Senior Waiter or in a similar front-of-house leadership role.

• Experience working within a quality restaurant, hotel, bar or hospitality environment.

• Strong knowledge of restaurant service and a passion for delivering excellent guest experiences.

• The confidence and ability to lead, motivate and support a front-of-house team.

• Excellent communication and interpersonal skills.

• A positive, proactive and hands-on approach.

• Strong organisation and the ability to manage priorities during busy services.

• A keen eye for detail and pride in maintaining high standards.

• The ability to deal with guest queries and challenging situations professionally.

• Flexibility to work across a Monday–Sunday operation, including evenings and weekends.

• The legal right to work in the UK.

Experience in premium dining, rooftop restaurants, cocktail bars, private dining or events would be a great advantage.

• Up to £18.00 per hour

• Variable contract

• Stratford, East London

• Monday–Sunday operation

• Flexible working patterns depending on business requirements

• Opportunities across restaurant, bar, private dining and events operations

This is more than just another hospitality role – it's an opportunity to be part of something exciting and help shape the experience at one of East London's newest rooftop destinations.

With spectacular views, an exciting food and drink offering and a vibrant atmosphere, 18th Floor is a place where great hospitality really matters. You'll be part of a team that takes pride in what it does, enjoys delivering memorable experiences and wants to push standards to the next level.

As part of D3 Collective, you'll have the opportunity to develop your skills, take on new challenges and grow your career within an ambitious and expanding hospitality group.

We want people who bring energy, personality and passion to every shift and who want to be part of a team building something special.

You'll receive:

• 28–30 days' holiday per year, increasing with length of service (pro rata where applicable)

• Meal on duty

• Employee reward programmes and long-service awards

• Internal training and genuine opportunities for career progression

• Experience across restaurant, bar and large-scale event operations

• A supportive, professional and ambitious working environment

• The opportunity to develop your career within an exciting hospitality group

If you're an experienced hospitality professional looking for a role where you can lead, make a difference and be part of an exciting restaurant operation, we'd love to hear from you.

Apply now and tell us a little about your experience, what makes you passionate about hospitality and what you could bring to the team at 18th Floor.

Floor Manager / Restaurant Supervisor – 18th Floor at The Gantry

Up to £18.00 per hour | Variable contract | Stratford, East London

Be part of something exciting at one of East London's newest destinations with D3 Collective's newest sister restaurant.

An exciting rooftop restaurant and bar at The Gantry Hotel, Stratford, featuring open-air terraces, private dining and panoramic views across East London. Enjoy steaks, fresh seafood, sushi and signature cocktails in a spectacular setting on the 18th floor.

As our operation continues to grow, we're looking for an enthusiastic, confident and experienced Floor Manager / Restaurant Supervisor to join our front-of-house team and help deliver an outstanding experience for every guest.

This is a fantastic opportunity for someone who loves hospitality, takes pride in leading from the front and thrives in a busy, vibrant restaurant environment. You'll play an important role in the day-to-day running of the restaurant, supporting the management team, motivating the floor team and ensuring every service runs smoothly.

Whether welcoming guests, leading the team through a busy service or ensuring the smallest details are taken care of, you'll help create the atmosphere and experience that makes 18th Floor somewhere special.

As Floor Manager / Restaurant Supervisor, you'll be a key part of the front-of-house leadership team, taking responsibility for the smooth running of service and ensuring consistently high standards across the restaurant and bar.

You will:

• Lead and supervise the front-of-house team during service, ensuring a smooth and professional operation.

• Take responsibility for the floor, ensuring all areas are properly prepared and presented before service.

• Welcome guests and ensure they receive a warm, attentive and memorable experience.

• Lead by example, motivating and supporting the team to deliver exceptional service.

• Manage table allocations, reservations and guest flow to maximise the efficiency of service.

• Maintain excellent communication between front of house, kitchen and bar teams.

• Handle guest feedback and resolve any issues professionally and efficiently.

• Ensure service standards, presentation and attention to detail are consistently maintained.

• Support the training, development and coaching of team members.

• Assist with opening and closing procedures, cash handling and daily operational checks.

• Ensure the restaurant, bar and guest areas are always clean, organised and well presented.

• Support private dining, events and larger bookings where required.

• Assist the management team with stock control, staff organisation and operational administration.

• Remain hands-on and visible throughout service, particularly during busy periods.

We're looking for someone who genuinely enjoys hospitality, has a natural ability to lead people and understands what makes a great restaurant experience.

You'll ideally have:

• Previous experience as a Floor Manager, Restaurant Supervisor, Senior Waiter or in a similar front-of-house leadership role.

• Experience working within a quality restaurant, hotel, bar or hospitality environment.

• Strong knowledge of restaurant service and a passion for delivering excellent guest experiences.

• The confidence and ability to lead, motivate and support a front-of-house team.

• Excellent communication and interpersonal skills.

• A positive, proactive and hands-on approach.

• Strong organisation and the ability to manage priorities during busy services.

• A keen eye for detail and pride in maintaining high standards.

• The ability to deal with guest queries and challenging situations professionally.

• Flexibility to work across a Monday–Sunday operation, including evenings and weekends.

• The legal right to work in the UK.

Experience in premium dining, rooftop restaurants, cocktail bars, private dining or events would be a great advantage.

• Up to £18.00 per hour

• Variable contract

• Stratford, East London

• Monday–Sunday operation

• Flexible working patterns depending on business requirements

• Opportunities across restaurant, bar, private dining and events operations

This is more than just another hospitality role – it's an opportunity to be part of something exciting and help shape the experience at one of East London's newest rooftop destinations.

With spectacular views, an exciting food and drink offering and a vibrant atmosphere, 18th Floor is a place where great hospitality really matters. You'll be part of a team that takes pride in what it does, enjoys delivering memorable experiences and wants to push standards to the next level.

As part of D3 Collective, you'll have the opportunity to develop your skills, take on new challenges and grow your career within an ambitious and expanding hospitality group.

We want people who bring energy, personality and passion to every shift and who want to be part of a team building something special.

You'll receive:

• 28–30 days' holiday per year, increasing with length of service (pro rata where applicable)

• Meal on duty

• Employee reward programmes and long-service awards

• Internal training and genuine opportunities for career progression

• Experience across restaurant, bar and large-scale event operations

• A supportive, professional and ambitious working environment

• The opportunity to develop your career within an exciting hospitality group

If you're an experienced hospitality professional looking for a role where you can lead, make a difference and be part of an exciting restaurant operation, we'd love to hear from you.

Apply now and tell us a little about your experience, what makes you passionate about hospitality and what you could bring to the team at 18th Floor.