Host/Hostess

Summary

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group. A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches.

Role Mission

The Host team at Gucci Osteria da Massimo Bottura will provide a positive impression of excellent service and high standards to all guests. The Host team will greet guests and carry out reservation needs, as well as ensure a high quality experience for the guest from beginning to end.
 

Key Accountabilities

• Greeting and escorting guests with a professional and positive attitude;
• Answer incoming calls to the restaurant and provide appropriate service
• Assist with the flow of guests in the dining areas;
• Tend to special guest needs and requests;
• Anticipate wait times, if necessary, to guests appropriately;
• Remain observant to guest needs throughout dining experience to ensure high quality service;
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies;
• Contribute to team effort by accomplishing related results, as needed;
• Maintain clean work environment.

Job Requirements

• 2+ year experience in the hospitality industry; Previous experience in luxury contexts will be prioritized;
• Excellent command of English, both written and spoken. Additional language command will be prioritized;
• Previous experience with RESY or other reservation systems is preferred;
• Professional grooming and appearance;
• Excellent interpersonal and organizational skills;
• Client-oriented approach and solutions-oriented attitude;
• Passion, professionalism and discretion;
• Able to work in a fast paced and luxury environment, with the ability of managing multiple priorities;
• Ability to work a flexible schedule based on business needs which included, evenings, weekends and holidays.

Physical Demand

(Rarely (R) 0-15%, Often (O) 16-45%, Frequently (F) 46-100%)

• Standing, F
• Sitting, R
• Lifting up to 30 lbs, O
• Carrying, O
• Walking, F

Key Behaviors

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

FLSA Status: Non-Exempt

EOE M/D/F/V

Summary

Influential, innovative and progressive, Gucci is reinventing a wholly modern approach to fashion. Under the new vision of creative director Alessandro Michele, the House has redefined luxury for the 21st century, further reinforcing its position as one of the world’s most desirable fashion houses. Eclectic, contemporary, romantic—Gucci products represent the pinnacle of Italian craftsmanship and are unsurpassed for their quality and attention to detail.

Gucci is part of the Kering Group. A global Luxury group, Kering manages the development of a series of renowned Houses in Fashion, Leather Goods, Jewelry and Watches.

Role Mission

The Host team at Gucci Osteria da Massimo Bottura will provide a positive impression of excellent service and high standards to all guests. The Host team will greet guests and carry out reservation needs, as well as ensure a high quality experience for the guest from beginning to end.
 

Key Accountabilities

• Greeting and escorting guests with a professional and positive attitude;
• Answer incoming calls to the restaurant and provide appropriate service
• Assist with the flow of guests in the dining areas;
• Tend to special guest needs and requests;
• Anticipate wait times, if necessary, to guests appropriately;
• Remain observant to guest needs throughout dining experience to ensure high quality service;
• Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies;
• Contribute to team effort by accomplishing related results, as needed;
• Maintain clean work environment.

Job Requirements

• 2+ year experience in the hospitality industry; Previous experience in luxury contexts will be prioritized;
• Excellent command of English, both written and spoken. Additional language command will be prioritized;
• Previous experience with RESY or other reservation systems is preferred;
• Professional grooming and appearance;
• Excellent interpersonal and organizational skills;
• Client-oriented approach and solutions-oriented attitude;
• Passion, professionalism and discretion;
• Able to work in a fast paced and luxury environment, with the ability of managing multiple priorities;
• Ability to work a flexible schedule based on business needs which included, evenings, weekends and holidays.

Physical Demand

(Rarely (R) 0-15%, Often (O) 16-45%, Frequently (F) 46-100%)

• Standing, F
• Sitting, R
• Lifting up to 30 lbs, O
• Carrying, O
• Walking, F

Key Behaviors

Explore

Considerate Thinker

• Sees the big picture and understands how own actions and decisions impact others and the organization as a whole

Solutions Developer

• Actively scans the environment for new approaches, blending different ideas to come with creative yet effective solutions

Deliver

Accountable Achiever

• Actively gets things done, raising the bar for performance and taking accountability for own actions

Agile Advocate

• Driven by the sense of urgency, promotes change and takes smart risks in pursuit of goals

Connect

Connection Builder

• Builds trust-based relationships across boundaries and encourages collaboration
• Adapts own style to communicate impactfully

People Enabler

• Empowers others by providing autonomy and encouraging self-expression, valuing and amplifying each person’s uniqueness

Build

Continuous Learner

• Is self-aware, curious to learn and seeks feedback from others to continuously grow, always putting improvement over comfort

Talent Builder

• Provides constructive and on-going feedback, coaches and helps others to achieve their full potential

FLSA Status: Non-Exempt

EOE M/D/F/V