Groups and Reservations Manager

Own individual reservations and group accommodation at Moxy Manchester City, our leisure lifestyle hotel in Spinningfields. Working with the General Manager, Marriott RMS, Sales, Finance and the Crew, maximise room revenue and deliver a seamless booking experience with Moxy's friendly, confident personality. This is a full-time, on-site role.

Key Responsibilities 

·       Reservations: Manage enquiries and bookings across direct, Marriott and agency channels, ensuring accurate rates, amendments, cancellations, guest profiles and booking terms. Follow up enquiries to convert business and encourage repeat stays.

 ·       Group Sales: Manage group enquiries, quotations, show-rounds, contracts and follow-up. Agree rates and terms within authority, working with the General Manager, RMS and Sales to secure profitable business.

 ·       Group Delivery: Maintain blocks, booking links, rooming lists, pick-up and release dates; chase contracts, deposits and balances. Coordinate arrival, breakfast, billing and special requests with Front Office, Housekeeping and Bar Moxy.

 ·       Revenue and Inventory: Review pick-up, occupancy, ADR, RevPAR and market pricing with RMS. Support rate and availability decisions, monitor group displacement and wash, flag overselling risks and check approved changes across channels.

 ·       Systems: Keep OPERA and Marriott systems, including MARSHA and EMPOWER as applicable, accurate and aligned. Check segmentation, arrivals and guarantees, resolving booking, inventory and interface discrepancies with RMS or support teams.

 ·       Accounts and Agencies: Build booker and agency relationships, supporting KE Hotels Sales with corporate RFPs, deadlines and negotiated-rate loading. Check rate availability, monitor account production and identify repeat business.

 ·       Moxy and Manchester: Use local corporate, football, concert and seasonal demand to identify opportunities. Coordinate approved packages with RMS, Operations and Marriott Digital Field Marketing, promote relevant extras and refer Bar Moxy events while managing linked accommodation.

 ·       Reporting: Support revenue meetings, rolling forecasts, budgets and SSOT reporting with accurate pipeline, room-night, rate and cancellation data. Highlight demand changes, conversion risks and required actions.

 ·       Financial Controls: Manage payment guarantees, deposits, routing and billing; apply cancellation and no-show terms and obtain approval for exceptions. Validate agency commissions and resolve invoice, balance and payment queries with KE Hotels Finance.

 ·       Crew and Guests: Coach colleagues and maintain procedures. Provide accurate hotel and Bonvoy information, clear handovers and prompt complaint resolution; support relocations with the duty team and protect guest and payment information.

Qualifications and Skills

·       Hotel reservations and end-to-end group booking experience; supervisory or management experience desirable.

·       Commercial understanding of occupancy, ADR, RevPAR, forecasting, group displacement and distribution costs.

·       OPERA or comparable PMS experience; Marriott systems, MarRFP, MiNT and Lighthouse knowledge desirable.

·       Strong enquiry conversion, negotiation, show-round and relationship-building skills.

·       Excellent accuracy and organisation across contracts, rooming lists, payments and deadlines.

·       Clear communication, guest-service and coaching skills, working effectively across teams.

·       Confident with Outlook and Excel, guest confidentiality and secure payment procedures.

·       Interest in Manchester's corporate and leisure markets, with a flexible, hands-on approach.

Personal Attributes

·       Approachable and confident, with Moxy personality and professionalism.

·       Proactive, commercially curious and accountable for follow-through.

·       Calm and collaborative, balancing guest experience with commercial priorities.

Benefits

• Competitive salary and benefits package.
• Access to Marriott International employee benefits, including discounts on accommodations and dining.
• A fun, dynamic work environment at Moxy Hotel Manchester.

MORE INFORMATION

KE Hotels are a small, independent hotel owner and operator with nine properties in the UK. Our focus is on high quality, mixed-use services and excellent levels of customer satisfaction. Our hotels operate under the world's leading names in travel including Marriott, Hilton and IHG.

MOXY Hotels is Marriott's youngest brand, which opened the first hotel in Milan, Italy, September 2014. MOXY HOTELS are designed to capture the rapidly emerging next-generation traveller. The brand combines contemporary, stylish design, approachable service, latest technology and, most importantly, an affordable price. It's the new way of travelling!

Own individual reservations and group accommodation at Moxy Manchester City, our leisure lifestyle hotel in Spinningfields. Working with the General Manager, Marriott RMS, Sales, Finance and the Crew, maximise room revenue and deliver a seamless booking experience with Moxy's friendly, confident personality. This is a full-time, on-site role.

Key Responsibilities 

·       Reservations: Manage enquiries and bookings across direct, Marriott and agency channels, ensuring accurate rates, amendments, cancellations, guest profiles and booking terms. Follow up enquiries to convert business and encourage repeat stays.

 ·       Group Sales: Manage group enquiries, quotations, show-rounds, contracts and follow-up. Agree rates and terms within authority, working with the General Manager, RMS and Sales to secure profitable business.

 ·       Group Delivery: Maintain blocks, booking links, rooming lists, pick-up and release dates; chase contracts, deposits and balances. Coordinate arrival, breakfast, billing and special requests with Front Office, Housekeeping and Bar Moxy.

 ·       Revenue and Inventory: Review pick-up, occupancy, ADR, RevPAR and market pricing with RMS. Support rate and availability decisions, monitor group displacement and wash, flag overselling risks and check approved changes across channels.

 ·       Systems: Keep OPERA and Marriott systems, including MARSHA and EMPOWER as applicable, accurate and aligned. Check segmentation, arrivals and guarantees, resolving booking, inventory and interface discrepancies with RMS or support teams.

 ·       Accounts and Agencies: Build booker and agency relationships, supporting KE Hotels Sales with corporate RFPs, deadlines and negotiated-rate loading. Check rate availability, monitor account production and identify repeat business.

 ·       Moxy and Manchester: Use local corporate, football, concert and seasonal demand to identify opportunities. Coordinate approved packages with RMS, Operations and Marriott Digital Field Marketing, promote relevant extras and refer Bar Moxy events while managing linked accommodation.

 ·       Reporting: Support revenue meetings, rolling forecasts, budgets and SSOT reporting with accurate pipeline, room-night, rate and cancellation data. Highlight demand changes, conversion risks and required actions.

 ·       Financial Controls: Manage payment guarantees, deposits, routing and billing; apply cancellation and no-show terms and obtain approval for exceptions. Validate agency commissions and resolve invoice, balance and payment queries with KE Hotels Finance.

 ·       Crew and Guests: Coach colleagues and maintain procedures. Provide accurate hotel and Bonvoy information, clear handovers and prompt complaint resolution; support relocations with the duty team and protect guest and payment information.

Qualifications and Skills

·       Hotel reservations and end-to-end group booking experience; supervisory or management experience desirable.

·       Commercial understanding of occupancy, ADR, RevPAR, forecasting, group displacement and distribution costs.

·       OPERA or comparable PMS experience; Marriott systems, MarRFP, MiNT and Lighthouse knowledge desirable.

·       Strong enquiry conversion, negotiation, show-round and relationship-building skills.

·       Excellent accuracy and organisation across contracts, rooming lists, payments and deadlines.

·       Clear communication, guest-service and coaching skills, working effectively across teams.

·       Confident with Outlook and Excel, guest confidentiality and secure payment procedures.

·       Interest in Manchester's corporate and leisure markets, with a flexible, hands-on approach.

Personal Attributes

·       Approachable and confident, with Moxy personality and professionalism.

·       Proactive, commercially curious and accountable for follow-through.

·       Calm and collaborative, balancing guest experience with commercial priorities.

Benefits

• Competitive salary and benefits package.
• Access to Marriott International employee benefits, including discounts on accommodations and dining.
• A fun, dynamic work environment at Moxy Hotel Manchester.

MORE INFORMATION

KE Hotels are a small, independent hotel owner and operator with nine properties in the UK. Our focus is on high quality, mixed-use services and excellent levels of customer satisfaction. Our hotels operate under the world's leading names in travel including Marriott, Hilton and IHG.

MOXY Hotels is Marriott's youngest brand, which opened the first hotel in Milan, Italy, September 2014. MOXY HOTELS are designed to capture the rapidly emerging next-generation traveller. The brand combines contemporary, stylish design, approachable service, latest technology and, most importantly, an affordable price. It's the new way of travelling!