Door Host/Security Staff are responsible for the initial, warm greeting of guests and for maintaining the safety of guests and employees, carding guests, escorting disruptive guests from the restaurant and monitoring restaurant crowds.

Essential Functions

• Greet guests with a warm, sincere smile
• Enter guest information to the waitlist and communicate the wait process 
• Maintain safety of guests and employees and card guests entering the restaurant
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively use and operate all necessary tools and equipment
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Ability to multi-task calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy 
• Follow carding/identification guidelines, according to state and restaurant specifications
• Determine accurate wait times and communicate to Managers and Hosts
• Organize lines outside of the restaurant and cordially inform guests of any wait time
• Immediately communicate any issues with questionable guest behavior, lines, wait times, special needs, etc. to Management
• Serve as backup to Management with handling any guest issues, disruptive or unruly guests
• Maintain an accurate head count of guests who enter the facility
• Ensure that all pathways and fire exits are clear at all times
• Proficiency in the use and operation of all necessary tools and equipment, including radio equipment
• Comply with all safety and sanitation guidelines and procedures
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed
  
  

Door Host/Security Staff are responsible for the initial, warm greeting of guests and for maintaining the safety of guests and employees, carding guests, escorting disruptive guests from the restaurant and monitoring restaurant crowds.

Essential Functions

• Greet guests with a warm, sincere smile
• Enter guest information to the waitlist and communicate the wait process 
• Maintain safety of guests and employees and card guests entering the restaurant
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively use and operate all necessary tools and equipment
• Ability to effectively communicate in order to perform and follow job requirements in written and spoken direction
• Ability to multi-task calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Ensure the overall guest experience exceeds expectations and anticipate guests’ needs
• Use tact and good judgement when dealing with guest challenges and respond to guest needs with patience and courtesy 
• Follow carding/identification guidelines, according to state and restaurant specifications
• Determine accurate wait times and communicate to Managers and Hosts
• Organize lines outside of the restaurant and cordially inform guests of any wait time
• Immediately communicate any issues with questionable guest behavior, lines, wait times, special needs, etc. to Management
• Serve as backup to Management with handling any guest issues, disruptive or unruly guests
• Maintain an accurate head count of guests who enter the facility
• Ensure that all pathways and fire exits are clear at all times
• Proficiency in the use and operation of all necessary tools and equipment, including radio equipment
• Comply with all safety and sanitation guidelines and procedures
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed