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Omnichannel Technical Systems Analyst

Location
Summary
Omnichannel Technical Systems Analyst
Salary Competitive salary
Plus Bonus
Schedule Full Time
Experience Minimum 3 years of experience
Location Phone Interview

Omnichannel Technical Systems Analyst


Description

The Lacoste team seeks a self-motivated professional with excellent project management, analytical and technical skills to join our IT Team as an Omnichannel Technical Systems Analyst.  In this role you will serve a key role in driving the discovery, delivery, and support of our digital platform initiatives with the North American region. You will be responsible for understanding the various technology components in the omnichannel ecosystem, collaborating with all business stakeholders in the Order-Fulfillment lifecycle, and ensuring the successful delivery of technology solutions.

Lacoste has implemented Manhattan Active Omni (MAO) application, an integrated Order Management System and we are currently in the process of implementing Manhattan’s Point-of-Sale application that will significantly improve our capability to drive omni-channel business strategies to better service our customers.  This position will play a leading role with our internal business partners, our global team in HQ and the rest of our US IT team in helping us to design, test, implement and support these applications.  The position will be based out of our New York City office and report to our Omnichannel Technical Manager. A successful candidate has experience in e-commerce, order management, and API integrations.

Job Responsibilities  

  • Follow project methodology to analyze user needs, define the means and plan for the execution of projects, ensure proper delivery of projects and post implementation support.
  • Be the main lead on IT solution delivery and support activities involving the key applications used by the business for our digital and store operations, including requirement gathering, document specification, arbitration, coordinating development and release activities with our global teams and manage configuration requirements and changes  
  • Manage solution delivery and support activities, working with other IT members and vendors to troubleshoot, analyze, detect, and correct technical problems and deficiencies in a timely manner.
  • Manage all testing aspects for changes required to support new solution delivery or on-going operational support needs.  This includes test script development, test execution, documentation of test results, troubleshooting test-related issues and escalation of test results to vendor or internal partners.

 Ensure a project follow up

    • Coordinate the IT teams involved in the project (nonhierarchical management).
    • Ensure the internal and external communication of the projects
    • Ensure the planning, workload, deliverable, and budget compliance.
    • Define a training plan to develop the skills of the business teams.
    • Animate and prepare the project steering committee meetings to review deliverables, risks, budgets, workloads, timesheets, planning, technical and functional decisions arbitration follow-up.

Ensure the delivery of the project

    • Support the users and define a plan to deliver fixes.
    • Contribute to plan and evaluate the maintenances tasks with involved teams.
    • Structure follow up and participate in the unitary tests, user acceptance tests, and dry runs.
    • Transition the elements to the RUN teams with a correct level of documentation.

Other responsibilities

    • Contribute to enhancing the IT environment.
    • Be a force of proposal to enhance the project methodology
Key Requirements
  • Bachelor’s Degree in Information Technology preferred, or related field or advanced level IT certifications.
  • Proven work experience working with ecommerce, retail or omnichannel platforms (3 yr+)
  • Experience with Order Management principles, practices, and techniques a plus (Manhattan Active OMNI)
  • Experience with web development and web technologies (JSON/SOAP/REST)
  • Understanding of retail business processes retailed to digital and retail store operations. 
  • Good communications skills with customers, team, and stakeholders
  • Customer-focused mindset
  • Experience with QA practices and documentation
  • Excellent organization and time management skills
  • Any experience within the retail fashion industry would be beneficial
  • Experience in JIRA or any other issue management system
  • Experience leveraging Agile methodologies preferred
  • Industry experience in apparel is a plus
  • The ability to quickly absorb new technologies and features, with strong desire for continuous improvement
  • High level of competency with Microsoft applications, including Excel and Power Point 
  • Excellent written and oral communication skills  
  • Self-initiative and ability to be operate effectively on your own with our business and technology partners.

 Technical Skills:

  • Excellent knowledge of API frameworks & Integration via API’s
  • Working knowledge of POSTMAN (JSON/SOAP) as a means
  • Knowledge of working with Manhattan OMS - Active Omni and SFCC environments would be a plus
  • Previous experience working with Azure Logic App Service iPass would be a plus
  • Knowledge of high-level system design methodologies and techniques (such as the entity/relationship model, data/process flow diagrams, API, Cloud, etc.). Knowledge of relational databases, developing SQL, building, and executing queries to create datasets
  • ERP Orliweb
  • Oracle DB (SQL / PL-SQL) 


Core Values and Traits:

 Play as One Team:

  • Showing respect towards everyone
  • Commitment for the team’s work and decisions

Play with Elegance:

  • Striving for excellence
  • Treating others with fair play and humility

Play by Daring:

  • Having the courage to speak up, experiment and take initiative
  • To explore new opportunities

Play with Tenacity:

  • Constantly seek continuous improvement
  • Learning from our failures

 

At Lacoste, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.

 

 * This job description is not intended to be exhaustive.  They can be changed orally or in writing at any time by the discretion of management.  We as Lacoste associates must also always ensure that all functions of our position are represented with our core values.



The Lacoste team seeks a self-motivated professional with excellent project management, analytical and technical skills to join our IT Team as an Omnichannel Technical Systems Analyst.  In this role you will serve a key role in driving the discovery, delivery, and support of our digital platform initiatives with the North American region. You will be responsible for understanding the various technology components in the omnichannel ecosystem, collaborating with all business stakeholders in the Order-Fulfillment lifecycle, and ensuring the successful delivery of technology solutions.

Lacoste has implemented Manhattan Active Omni (MAO) application, an integrated Order Management System and we are currently in the process of implementing Manhattan’s Point-of-Sale application that will significantly improve our capability to drive omni-channel business strategies to better service our customers.  This position will play a leading role with our internal business partners, our global team in HQ and the rest of our US IT team in helping us to design, test, implement and support these applications.  The position will be based out of our New York City office and report to our Omnichannel Technical Manager. A successful candidate has experience in e-commerce, order management, and API integrations.

Job Responsibilities  

  • Follow project methodology to analyze user needs, define the means and plan for the execution of projects, ensure proper delivery of projects and post implementation support.
  • Be the main lead on IT solution delivery and support activities involving the key applications used by the business for our digital and store operations, including requirement gathering, document specification, arbitration, coordinating development and release activities with our global teams and manage configuration requirements and changes  
  • Manage solution delivery and support activities, working with other IT members and vendors to troubleshoot, analyze, detect, and correct technical problems and deficiencies in a timely manner.
  • Manage all testing aspects for changes required to support new solution delivery or on-going operational support needs.  This includes test script development, test execution, documentation of test results, troubleshooting test-related issues and escalation of test results to vendor or internal partners.

 Ensure a project follow up

    • Coordinate the IT teams involved in the project (nonhierarchical management).
    • Ensure the internal and external communication of the projects
    • Ensure the planning, workload, deliverable, and budget compliance.
    • Define a training plan to develop the skills of the business teams.
    • Animate and prepare the project steering committee meetings to review deliverables, risks, budgets, workloads, timesheets, planning, technical and functional decisions arbitration follow-up.

Ensure the delivery of the project

    • Support the users and define a plan to deliver fixes.
    • Contribute to plan and evaluate the maintenances tasks with involved teams.
    • Structure follow up and participate in the unitary tests, user acceptance tests, and dry runs.
    • Transition the elements to the RUN teams with a correct level of documentation.

Other responsibilities

    • Contribute to enhancing the IT environment.
    • Be a force of proposal to enhance the project methodology
Key Requirements
  • Bachelor’s Degree in Information Technology preferred, or related field or advanced level IT certifications.
  • Proven work experience working with ecommerce, retail or omnichannel platforms (3 yr+)
  • Experience with Order Management principles, practices, and techniques a plus (Manhattan Active OMNI)
  • Experience with web development and web technologies (JSON/SOAP/REST)
  • Understanding of retail business processes retailed to digital and retail store operations. 
  • Good communications skills with customers, team, and stakeholders
  • Customer-focused mindset
  • Experience with QA practices and documentation
  • Excellent organization and time management skills
  • Any experience within the retail fashion industry would be beneficial
  • Experience in JIRA or any other issue management system
  • Experience leveraging Agile methodologies preferred
  • Industry experience in apparel is a plus
  • The ability to quickly absorb new technologies and features, with strong desire for continuous improvement
  • High level of competency with Microsoft applications, including Excel and Power Point 
  • Excellent written and oral communication skills  
  • Self-initiative and ability to be operate effectively on your own with our business and technology partners.

 Technical Skills:

  • Excellent knowledge of API frameworks & Integration via API’s
  • Working knowledge of POSTMAN (JSON/SOAP) as a means
  • Knowledge of working with Manhattan OMS - Active Omni and SFCC environments would be a plus
  • Previous experience working with Azure Logic App Service iPass would be a plus
  • Knowledge of high-level system design methodologies and techniques (such as the entity/relationship model, data/process flow diagrams, API, Cloud, etc.). Knowledge of relational databases, developing SQL, building, and executing queries to create datasets
  • ERP Orliweb
  • Oracle DB (SQL / PL-SQL) 


Core Values and Traits:

 Play as One Team:

  • Showing respect towards everyone
  • Commitment for the team’s work and decisions

Play with Elegance:

  • Striving for excellence
  • Treating others with fair play and humility

Play by Daring:

  • Having the courage to speak up, experiment and take initiative
  • To explore new opportunities

Play with Tenacity:

  • Constantly seek continuous improvement
  • Learning from our failures

 

At Lacoste, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.

 

 * This job description is not intended to be exhaustive.  They can be changed orally or in writing at any time by the discretion of management.  We as Lacoste associates must also always ensure that all functions of our position are represented with our core values.




Details
Salary Competitive salary
Plus Bonus
Schedule Full Time
Experience Minimum 3 years of experience
Location Phone Interview

Skills
Microsoft Office
By applying you confirm you have these skills.

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Phone Interview