Retail Operations Manager, Store Facilities at LACOSTE CORPORATE

Summary

Retail Operations Manager, Store Facilities

Salary	Competitive salary Plus Bonus
Schedule	Full Time
Experience	Minimum 3 years of experience
Location	Phone Interview

Retail Operations Manager, Store Facilities

Description

Reporting to the Director of Retail Operations, (and managing external vendors), the Retail Operations Manager, Store Facilities guides supports retail stores in the areas of repair and maintenance, reporting, analysis, and store supplies. The Retail Operations Manager, Store Facilities serves as the primary operational contact for the field teams in the forementioned areas of the business.

He or She will be responsible for ensuring that are stores are well maintained and represent the brand in a premium way. They will respond to all store needs in a timely manner and deliver a premium experience to our field teams. The ideal candidate will be somebody who understands the responsibilities of a retail location from both sides: as a manager, and as a support team member. This person needs to be proactive, reactive, and an excellent communicator, capable of flawless project management skills.

Essential Job Responsibilities:

Repairs and Maintenance –

Manage repair and maintenance process, dispatch tickets, approve proposals, regular follow up to ensure jobs are completed
Budget tracking and reconciliation
Budget management including analysis of spend
Identify opportunities to reduce cost and improve processes
Detailed communication with Market Leader and store teams

Reporting and Analysis –

Develop, produce, and share operational reporting
Provide summary and recommendations for improvement
Monitor store compliance in partnership with Market Leaders

Retail Invoicing –

Create purchase orders for supplies, services, and utilities
Approve invoices for payment
Reconcile monthly deposit logs and petty cash uploads

Store Supplies –

Forecasting, ordering, distribution of selling supplies (packaging, promotional materials, etc.)
PPE supply orders, distribution, and tracking
Manage store budgets
Analyze spend and identify cost saving opportunities
Ad hoc supply ordering
Consolidate vendors to streamline ordering processes

Store Opening & Closing –

Partner with store design team, to coordinate timelines for store opening projects
Schedule and lead store opening internal project management meetings (store design, corporate and Market Leaders)
Set up new store accounts
Create store closing plan in partnership with Market Leaders
Store closing – account closures, turnover to LL and record maintenance

Maintain and Update Policy and Procedures for Retail –

Provide ad hoc updates to the Policy & Procedure and operational processes

Requirements/Qualifications:

Strong retail experience with demonstrated understanding of the business from an execution point of view is required
3-5 years of experience in retail store management, corporate retail operations or corporate retail facilities.
Excellent communications skills, verbal and written
Demonstrated excellence with project management is required; experience with budgeting/financial management is preferred
Display a friendly positive attitude towards fellow associates and others – this position will have frequent interaction with all stores and corporate departments
Capability to build and maintain relationships with all corporate support functions
Knowledge of MS Office – Word, PowerPoint, Excel proficiency required
Excellent organization problem solving skills with a high level of accuracy
Extremely detail and service oriented

This role will be based in New York but open to other locations as well.

DEMONSTRATED CORE VALUES:

Play as One Team:

Showing respect towards everyone
Commitment for the team’s work and decisions

Play with Elegance:

Striving for excellence
Treating others with fair play and humility

Play by Daring:

Having the courage to speak up, experiment and take initiative
To explore new opportunities

Play with Tenacity:

Constantly seek continuous improvement
Learning from our failures

At Lacoste, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.

* This job description is not intended to be exhaustive. They can be changed orally or in writing at any time by the discretion of management. We as Lacoste associates must also always ensure that all functions of our position are represented with our core values.

Reporting to the Director of Retail Operations, (and managing external vendors), the Retail Operations Manager, Store Facilities guides supports retail stores in the areas of repair and maintenance, reporting, analysis, and store supplies. The Retail Operations Manager, Store Facilities serves as the primary operational contact for the field teams in the forementioned areas of the business.

He or She will be responsible for ensuring that are stores are well maintained and represent the brand in a premium way. They will respond to all store needs in a timely manner and deliver a premium experience to our field teams. The ideal candidate will be somebody who understands the responsibilities of a retail location from both sides: as a manager, and as a support team member. This person needs to be proactive, reactive, and an excellent communicator, capable of flawless project management skills.

Essential Job Responsibilities:

Repairs and Maintenance –

Manage repair and maintenance process, dispatch tickets, approve proposals, regular follow up to ensure jobs are completed
Budget tracking and reconciliation
Budget management including analysis of spend
Identify opportunities to reduce cost and improve processes
Detailed communication with Market Leader and store teams

Reporting and Analysis –

Develop, produce, and share operational reporting
Provide summary and recommendations for improvement
Monitor store compliance in partnership with Market Leaders

Retail Invoicing –

Create purchase orders for supplies, services, and utilities
Approve invoices for payment
Reconcile monthly deposit logs and petty cash uploads

Store Supplies –

Forecasting, ordering, distribution of selling supplies (packaging, promotional materials, etc.)
PPE supply orders, distribution, and tracking
Manage store budgets
Analyze spend and identify cost saving opportunities
Ad hoc supply ordering
Consolidate vendors to streamline ordering processes

Store Opening & Closing –

Partner with store design team, to coordinate timelines for store opening projects
Schedule and lead store opening internal project management meetings (store design, corporate and Market Leaders)
Set up new store accounts
Create store closing plan in partnership with Market Leaders
Store closing – account closures, turnover to LL and record maintenance

Maintain and Update Policy and Procedures for Retail –

Provide ad hoc updates to the Policy & Procedure and operational processes

Requirements/Qualifications:

Strong retail experience with demonstrated understanding of the business from an execution point of view is required
3-5 years of experience in retail store management, corporate retail operations or corporate retail facilities.
Excellent communications skills, verbal and written
Demonstrated excellence with project management is required; experience with budgeting/financial management is preferred
Display a friendly positive attitude towards fellow associates and others – this position will have frequent interaction with all stores and corporate departments
Capability to build and maintain relationships with all corporate support functions
Knowledge of MS Office – Word, PowerPoint, Excel proficiency required
Excellent organization problem solving skills with a high level of accuracy
Extremely detail and service oriented

This role will be based in New York but open to other locations as well.

DEMONSTRATED CORE VALUES:

Play as One Team:

Showing respect towards everyone
Commitment for the team’s work and decisions

Play with Elegance:

Striving for excellence
Treating others with fair play and humility

Play by Daring:

Having the courage to speak up, experiment and take initiative
To explore new opportunities

Play with Tenacity:

Constantly seek continuous improvement
Learning from our failures

At Lacoste, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.

* This job description is not intended to be exhaustive. They can be changed orally or in writing at any time by the discretion of management. We as Lacoste associates must also always ensure that all functions of our position are represented with our core values.

Details

Salary	Competitive salary Plus Bonus
Schedule	Full Time
Experience	Minimum 3 years of experience
Location	Phone Interview

Skills

Microsoft Office

By applying you confirm you have these skills.