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Retail Operations Manager, Store Facilities

Location
Summary
Retail Operations Manager, Store Facilities
Salary Competitive salary
Plus Bonus
Schedule Full Time
Experience Minimum 3 years of experience
Location Phone Interview

Retail Operations Manager, Store Facilities


Description

Reporting to the Director of Retail Operations, (and managing external vendors), the Retail Operations Manager, Store Facilities guides supports retail stores in the areas of repair and maintenance, reporting, analysis, and store supplies. The Retail Operations Manager, Store Facilities serves as the primary operational contact for the field teams in the forementioned areas of the business.

He or She will be responsible for ensuring that are stores are well maintained and represent the brand in a premium way.  They will respond to all store needs in a timely manner and deliver a premium experience to our field teams. The ideal candidate will be somebody who understands the responsibilities of a retail location from both sides: as a manager, and as a support team member. This person needs to be proactive, reactive, and an excellent communicator, capable of flawless project management skills.


Essential Job Responsibilities:

 

Repairs and Maintenance –

  • Manage repair and maintenance process, dispatch tickets, approve proposals, regular follow up to ensure jobs are completed
  • Budget tracking and reconciliation
  • Budget management including analysis of spend
  • Identify opportunities to reduce cost and improve processes
  • Detailed communication with Market Leader and store teams

 Reporting and Analysis –

  • Develop, produce, and share operational reporting
  • Provide summary and recommendations for improvement
  • Monitor store compliance in partnership with Market Leaders

 Retail Invoicing –

  • Create purchase orders for supplies, services, and utilities
  • Approve invoices for payment
  • Reconcile monthly deposit logs and petty cash uploads

  Store Supplies –

  • Forecasting, ordering, distribution of selling supplies (packaging, promotional materials, etc.)
  • PPE supply orders, distribution, and tracking
  • Manage store budgets
  • Analyze spend and identify cost saving opportunities
  • Ad hoc supply ordering
  • Consolidate vendors to streamline ordering processes

 Store Opening & Closing –

  • Partner with store design team, to coordinate timelines for store opening projects            
  • Schedule and lead store opening internal project management meetings (store design, corporate and Market Leaders)
  • Set up new store accounts
  • Create store closing plan in partnership with Market Leaders
  • Store closing – account closures, turnover to LL and record maintenance

 Maintain and Update Policy and Procedures for Retail –

  • Provide ad hoc updates to the Policy & Procedure and operational processes
  Requirements/Qualifications:

  • Strong retail experience with demonstrated understanding of the business from an execution point of view is required
  • 3-5 years of experience in retail store management, corporate retail operations or corporate retail facilities. 
  • Excellent communications skills, verbal and written
  • Demonstrated excellence with project management is required; experience with budgeting/financial management is preferred
  • Display a friendly positive attitude towards fellow associates and others – this position will have frequent interaction with all stores and corporate departments
  • Capability to build and maintain relationships with all corporate support functions
  • Knowledge of MS Office – Word, PowerPoint, Excel proficiency required
  • Excellent organization problem solving skills with a high level of accuracy
  • Extremely detail and service oriented
This role will be based in New York but open to other locations as well. 
 

DEMONSTRATED CORE VALUES:

 Play as One Team:

  • Showing respect towards everyone
  • Commitment for the team’s work and decisions

Play with Elegance:

  • Striving for excellence
  • Treating others with fair play and humility

Play by Daring:

  • Having the courage to speak up, experiment and take initiative
  • To explore new opportunities

Play with Tenacity:

  • Constantly seek continuous improvement
  • Learning from our failures

 

At Lacoste, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.

 


* This job description is not intended to be exhaustive.  They can be changed orally or in writing at any time by the discretion of management.  We as Lacoste associates must also always ensure that all functions of our position are represented with our core values.


 

Reporting to the Director of Retail Operations, (and managing external vendors), the Retail Operations Manager, Store Facilities guides supports retail stores in the areas of repair and maintenance, reporting, analysis, and store supplies. The Retail Operations Manager, Store Facilities serves as the primary operational contact for the field teams in the forementioned areas of the business.

He or She will be responsible for ensuring that are stores are well maintained and represent the brand in a premium way.  They will respond to all store needs in a timely manner and deliver a premium experience to our field teams. The ideal candidate will be somebody who understands the responsibilities of a retail location from both sides: as a manager, and as a support team member. This person needs to be proactive, reactive, and an excellent communicator, capable of flawless project management skills.


Essential Job Responsibilities:

 

Repairs and Maintenance –

  • Manage repair and maintenance process, dispatch tickets, approve proposals, regular follow up to ensure jobs are completed
  • Budget tracking and reconciliation
  • Budget management including analysis of spend
  • Identify opportunities to reduce cost and improve processes
  • Detailed communication with Market Leader and store teams

 Reporting and Analysis –

  • Develop, produce, and share operational reporting
  • Provide summary and recommendations for improvement
  • Monitor store compliance in partnership with Market Leaders

 Retail Invoicing –

  • Create purchase orders for supplies, services, and utilities
  • Approve invoices for payment
  • Reconcile monthly deposit logs and petty cash uploads

  Store Supplies –

  • Forecasting, ordering, distribution of selling supplies (packaging, promotional materials, etc.)
  • PPE supply orders, distribution, and tracking
  • Manage store budgets
  • Analyze spend and identify cost saving opportunities
  • Ad hoc supply ordering
  • Consolidate vendors to streamline ordering processes

 Store Opening & Closing –

  • Partner with store design team, to coordinate timelines for store opening projects            
  • Schedule and lead store opening internal project management meetings (store design, corporate and Market Leaders)
  • Set up new store accounts
  • Create store closing plan in partnership with Market Leaders
  • Store closing – account closures, turnover to LL and record maintenance

 Maintain and Update Policy and Procedures for Retail –

  • Provide ad hoc updates to the Policy & Procedure and operational processes
  Requirements/Qualifications:

  • Strong retail experience with demonstrated understanding of the business from an execution point of view is required
  • 3-5 years of experience in retail store management, corporate retail operations or corporate retail facilities. 
  • Excellent communications skills, verbal and written
  • Demonstrated excellence with project management is required; experience with budgeting/financial management is preferred
  • Display a friendly positive attitude towards fellow associates and others – this position will have frequent interaction with all stores and corporate departments
  • Capability to build and maintain relationships with all corporate support functions
  • Knowledge of MS Office – Word, PowerPoint, Excel proficiency required
  • Excellent organization problem solving skills with a high level of accuracy
  • Extremely detail and service oriented
This role will be based in New York but open to other locations as well. 
 

DEMONSTRATED CORE VALUES:

 Play as One Team:

  • Showing respect towards everyone
  • Commitment for the team’s work and decisions

Play with Elegance:

  • Striving for excellence
  • Treating others with fair play and humility

Play by Daring:

  • Having the courage to speak up, experiment and take initiative
  • To explore new opportunities

Play with Tenacity:

  • Constantly seek continuous improvement
  • Learning from our failures

 

At Lacoste, we’re committed to building the best team we can. We hire for potential and support every team member through each step of their career development. Building a diverse, equitable, and inclusive space for our team to think differently and push the status quo is incredibly important to us; and we strive to use these guiding principles as the foundation for how we interact with each other, how we build our business, and how we hold ourselves accountable to our core values.

 


* This job description is not intended to be exhaustive.  They can be changed orally or in writing at any time by the discretion of management.  We as Lacoste associates must also always ensure that all functions of our position are represented with our core values.


 

Details
Salary Competitive salary
Plus Bonus
Schedule Full Time
Experience Minimum 3 years of experience
Location Phone Interview

Skills
Microsoft Office
By applying you confirm you have these skills.

expired job post

Phone Interview