Guest Services Assistant Manager

Description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Aloft Liverpool by Marriott

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1,000 per year

And much, much more!

A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT MANAGER AT OUR HOTEL

What you'll be doing...

• Support and supervise the daily Food & Beverage operations, ensuring consistently high standards of service and guest satisfaction.
• Lead by example, motivating and supporting the team to deliver excellent service across the bar, breakfast, conferences, meetings and banqueting operations.
• Oversee breakfast and bar service, ensuring the team is organised, service runs smoothly and guest expectations are met.
• Coordinate conference and banqueting setups and service, ensuring all arrangements meet guest requirements and hotel standards.
• Support the organisation of team rotas, shift allocation and daily operational duties to ensure the department is appropriately staffed.
• Monitor service standards, presentation, cleanliness and operational procedures across all Food & Beverage areas.
• Work closely with the Kitchen team to coordinate food service, communicate guest requirements and ensure a smooth operation.
• Assist with stock control, ordering, deliveries and monitoring of Food & Beverage supplies, helping to manage costs and minimise waste.
• Handle guest feedback and complaints professionally, taking ownership of issues and ensuring a positive resolution.
• Train, develop and support team members, helping them build their skills and deliver consistent service standards.
• Ensure all food hygiene, health and safety and licensing requirements are followed across the department.
• Support Reception and Front Desk operations when required, including guest check-in and check-out, handling enquiries, assisting with reservations and responding to guest requests.
• Work closely with other hotel departments, including Housekeeping and Maintenance, to ensure a seamless guest experience.
• Assist the management team with daily reports, administration and other operational responsibilities as required.

WHAT WE NEED FROM YOU

• Previous experience in a supervisory or team leader role within Food & Beverage or hotel operations.
• A strong understanding of Food & Beverage service, particularly bar operations, breakfast, conferences, meetings and banqueting.
• The ability to lead, motivate and support a team, ensuring high standards of service and guest satisfaction.
• A hands-on approach, actively supporting daily operations and leading by example during busy service periods.
• Good organisational skills, with the ability to coordinate shifts, allocate duties and ensure the smooth running of all service areas.
• A flexible approach, with the ability to support Reception and Front Desk operations when required, including guest check-in and check-out, handling enquiries and assisting with guest requests.
• Excellent communication and customer service skills, with the confidence to deal with guest feedback and resolve issues professionally.
• A good understanding of hotel standards, food hygiene, health and safety procedures and operational compliance.
• The ability to work effectively with other departments, including Kitchen, Housekeeping and Maintenance, to ensure a seamless guest experience.
• Good IT and administrative skills, with the ability to assist with departmental reporting, stock control and operational administration.
• Flexibility to work shifts, including weekends and bank holidays, according to business requirements.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.

Description

JOIN US

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

OUR HOTEL

Aloft Liverpool by Marriott

OUR BENEFITS

You will have access to a benefits package we believe truly works for our people:

• Discounted hotel room rates for you and your friends & family
• An additional day's holiday for your birthday
• Enhanced Maternity, adoption & shared parental leave
• Course Sponsorship
• 30% F&B discount at RBH hotels
• Refer a Friend scheme (earn £250 for each referral up to 5 referrals)
• Flexible working arrangements
• Wagestream – choose how and when you get paid
• Life Insurance
• Employee Assistance Programme
• Social and wellness events and activities all year round
• Free meals on duty saving you over £1,000 per year

And much, much more!

A DAY IN THE LIFE OF A GUEST SERVICES ASSISTANT MANAGER AT OUR HOTEL

What you'll be doing...

• Support and supervise the daily Food & Beverage operations, ensuring consistently high standards of service and guest satisfaction.
• Lead by example, motivating and supporting the team to deliver excellent service across the bar, breakfast, conferences, meetings and banqueting operations.
• Oversee breakfast and bar service, ensuring the team is organised, service runs smoothly and guest expectations are met.
• Coordinate conference and banqueting setups and service, ensuring all arrangements meet guest requirements and hotel standards.
• Support the organisation of team rotas, shift allocation and daily operational duties to ensure the department is appropriately staffed.
• Monitor service standards, presentation, cleanliness and operational procedures across all Food & Beverage areas.
• Work closely with the Kitchen team to coordinate food service, communicate guest requirements and ensure a smooth operation.
• Assist with stock control, ordering, deliveries and monitoring of Food & Beverage supplies, helping to manage costs and minimise waste.
• Handle guest feedback and complaints professionally, taking ownership of issues and ensuring a positive resolution.
• Train, develop and support team members, helping them build their skills and deliver consistent service standards.
• Ensure all food hygiene, health and safety and licensing requirements are followed across the department.
• Support Reception and Front Desk operations when required, including guest check-in and check-out, handling enquiries, assisting with reservations and responding to guest requests.
• Work closely with other hotel departments, including Housekeeping and Maintenance, to ensure a seamless guest experience.
• Assist the management team with daily reports, administration and other operational responsibilities as required.

WHAT WE NEED FROM YOU

• Previous experience in a supervisory or team leader role within Food & Beverage or hotel operations.
• A strong understanding of Food & Beverage service, particularly bar operations, breakfast, conferences, meetings and banqueting.
• The ability to lead, motivate and support a team, ensuring high standards of service and guest satisfaction.
• A hands-on approach, actively supporting daily operations and leading by example during busy service periods.
• Good organisational skills, with the ability to coordinate shifts, allocate duties and ensure the smooth running of all service areas.
• A flexible approach, with the ability to support Reception and Front Desk operations when required, including guest check-in and check-out, handling enquiries and assisting with guest requests.
• Excellent communication and customer service skills, with the confidence to deal with guest feedback and resolve issues professionally.
• A good understanding of hotel standards, food hygiene, health and safety procedures and operational compliance.
• The ability to work effectively with other departments, including Kitchen, Housekeeping and Maintenance, to ensure a seamless guest experience.
• Good IT and administrative skills, with the ability to assist with departmental reporting, stock control and operational administration.
• Flexibility to work shifts, including weekends and bank holidays, according to business requirements.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact us.