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Technical Support Engineer

Summary
Technical Support Engineer
Salary £25000 - £30000 / Year
Schedule Full Time
Experience Minimum 1 year of experience
Location 338-346 Goswell Rd, The Angel, London EC1V 7LQ, UK

Technical Support Engineer


Description

About us 

Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. 


Our technology is pivotal to the success of the business. We are positive, dedicated, proud ambassadors of the Flight Club, Electric Shuffle and Red Engine brands, with the goal of delivering a unique and enjoyable experience for our customers who we hope will want to return again and again. 


With a total of eight incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.  

 

The Job 

Working within our Technology team, you will join our busy team responsible for assembling and configuring new venue hardware, system installation during construction and providing technical support to our venue staff.  The team is expected to ensure our technology remains spectacular for our guests, supporting our venues both remotely and on-site, in the UK and internationally.   


Key responsibilities will be to: 

  • Assist the Lead Tech Support engineer in the technical installation of a wide variety of our gaming hardware, including computers, tablets, gameplay technology, cameras, screens etc.  
  • Ensure provision of in and out-of-hours technical support to Flight Club and Electric Shuffle venues in the UK and Internationally. 
  • Assist the Lead Tech Support Engineer in providing support for head office IT, server and cloud infrastructure. 
  • Assist with the design and delivery of technical training to our venues.  

  

About You 

The ideal candidate will embrace technology as well as our values of innovation, warmth, passion and togetherness. You’ll be as confident building a new venue as you are behind a desk.  To be successful in the role you will: 

  • Have at least 1 years experience providing professional technical support as part of a team, both desk-side and remotely, in Windows and Mac environments.  
  • Reliably become a pivotal member of a small and growing team in a rapidly growing company 
  • Have Some previous experience of the following: 
  • Supporting Microsoft Windows (Desktop and Server) & MacOS  
  • Networking concepts, including IP addressing, routing, Firewalling, VLANS and VPNs. 
  • Microsoft Office 365 Suite of applications and Services 
  • Microsoft Azure  
  • JIRA or other Support Ticketing Platforms 
  • Have great communication skills, both written and verbal 
  • Be willing to travel within the UK and Internationally. 

 

Experience is important, but attitude and finding the right ‘fit’ comes first for us. To join the Red Engine team, you’ll need to embody and embrace the values that make us: innovation, passion, togetherness and warmth. We’re passionate about what we do, working together to provide an unforgettable experience for our guests. But, we don’t rest on our laurels; we’re fearless and innovative, always looking for ways to push the boundaries in our roles.     

 

The way we work with each other is at the heart of everything we do and, if you join us, we’ll always make sure you know how much we value your contribution and hard work. You’ll be paid competitively, with rewards offered throughout the year and you’ll be respected and treated fairly by everyone you work with. As we grow, we want you to grow too; to make sure you’re interested, challenged and always excited throughout your career with us.   

Fancy joining the team? Apply Now 

About us 

Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands. 


Our technology is pivotal to the success of the business. We are positive, dedicated, proud ambassadors of the Flight Club, Electric Shuffle and Red Engine brands, with the goal of delivering a unique and enjoyable experience for our customers who we hope will want to return again and again. 


With a total of eight incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.  

 

The Job 

Working within our Technology team, you will join our busy team responsible for assembling and configuring new venue hardware, system installation during construction and providing technical support to our venue staff.  The team is expected to ensure our technology remains spectacular for our guests, supporting our venues both remotely and on-site, in the UK and internationally.   


Key responsibilities will be to: 

  • Assist the Lead Tech Support engineer in the technical installation of a wide variety of our gaming hardware, including computers, tablets, gameplay technology, cameras, screens etc.  
  • Ensure provision of in and out-of-hours technical support to Flight Club and Electric Shuffle venues in the UK and Internationally. 
  • Assist the Lead Tech Support Engineer in providing support for head office IT, server and cloud infrastructure. 
  • Assist with the design and delivery of technical training to our venues.  

  

About You 

The ideal candidate will embrace technology as well as our values of innovation, warmth, passion and togetherness. You’ll be as confident building a new venue as you are behind a desk.  To be successful in the role you will: 

  • Have at least 1 years experience providing professional technical support as part of a team, both desk-side and remotely, in Windows and Mac environments.  
  • Reliably become a pivotal member of a small and growing team in a rapidly growing company 
  • Have Some previous experience of the following: 
  • Supporting Microsoft Windows (Desktop and Server) & MacOS  
  • Networking concepts, including IP addressing, routing, Firewalling, VLANS and VPNs. 
  • Microsoft Office 365 Suite of applications and Services 
  • Microsoft Azure  
  • JIRA or other Support Ticketing Platforms 
  • Have great communication skills, both written and verbal 
  • Be willing to travel within the UK and Internationally. 

 

Experience is important, but attitude and finding the right ‘fit’ comes first for us. To join the Red Engine team, you’ll need to embody and embrace the values that make us: innovation, passion, togetherness and warmth. We’re passionate about what we do, working together to provide an unforgettable experience for our guests. But, we don’t rest on our laurels; we’re fearless and innovative, always looking for ways to push the boundaries in our roles.     

 

The way we work with each other is at the heart of everything we do and, if you join us, we’ll always make sure you know how much we value your contribution and hard work. You’ll be paid competitively, with rewards offered throughout the year and you’ll be respected and treated fairly by everyone you work with. As we grow, we want you to grow too; to make sure you’re interested, challenged and always excited throughout your career with us.   

Fancy joining the team? Apply Now 


Details
Salary £25000 - £30000 / Year
Schedule Full Time
Experience Minimum 1 year of experience
Location 338-346 Goswell Rd, The Angel, London EC1V 7LQ, UK

Skills
Fast-Paced Experience
By applying you confirm you have these skills.


338-346 Goswell Rd, The Angel, London EC1V 7LQ, UK