Head of Venue Operations
Summary
Head of Venue Operations
| Salary | £75000 - £80000 / Year |
| Schedule | Full Time |
| Experience | Minimum 3 years of experience |
| Location | 338-346 Goswell Rd, The Angel, London EC1V 7LQ, UK |
Head of Venue Operations
Description
About Us
Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands.
Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people, operations and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 13 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Job
The Head of Venue Operations will play a key role in the launch of future sites as well as the management of existing sites. Initially responsible for the direct management of 1 Operations Manager and the hands on management of 7 venues, you will also support the COO to ensure the day-to-day delivery of a spectacular guest service as per product design.
You will be a highly commercial, experienced, organised and confident individual who is able to build strong relationships across multiple venues and stakeholders to deliver excellent and consistent operations across all venues.
Nationwide travel will be required to fulfill this role
Whilst being based in London would be beneficial, we would consider regional candidates
Key Responsibilities will include:
Venue Management
- Continually developing and implementing the long-term vision and strategy of the group
- Responsibilty for the effective day-to-day operational management and successful delivery of products as per company guidelines and service across all venues.
- Responsibility for making decisions, providing solutions and coaching to the Venue Operations Manager and Venue Management teams
- Accountability for statutory compliance for all venues with relevant legislation. You will conduct risk assessments, monitor performance, following, enforcing and reviewing standards and procedures.
- Responsibility for collaborative and cross venue working, in line with Company values and for seeking out ways to continuously improve our guest experience.
- Responsibility for talent planning, monitoring progress and performance and identifying Management training needs.
- Implementing agreed new function initiatives in line with the overall functional strategy, ensuring that communication and delivery are fit for Venue purpose.
- Working collaboratively with the Finance team to analyse monthly, quarterly and annual financial performance against budget and operational goals.
- Inducting and training of new GM’s including reviews and probation sign off.
- Identifying, implementing and driving Sales initiatives and Marketing campaigns.
New Venue Openings
- Venue project lead for all Operational areas of a new opening
- Responsibility for ensuring the new venue is operationally fully functional (all systems implemented and running effectively) within established time frame and agreed with the appropriate internal functions.
- Responsibility for ensuring new venues are fully resourced against recruitment timelines and plan.
To be successful in this role, you'll have:
- 3-5 years’ experience in a previous Head of Operations role.
- A strong track record in Operations Management in Hospitality
- Strong experience of leadership & coaching skills in a similar role/environment and the ability to motivate and develop teams.
- Previous experience of managing food hygiene and brand standards including audits/external bodies.
- Previous experience of being involved and understanding Health and Safety.
- Strong Commercial Skills and Business Acumen.
- Excellent hands-on management skills
- Experience in delivering a P&L whilst meeting operational expectations.
- Multi-Brand experience is advantageous.
What you'll get;
The way we work with each other is at the heart of everything we do and, if you join us, we’ll always make sure you know how much we value your contribution and hard work. You’ll be paid competitively, with rewards offered throughout the year and you’ll be respected and treated fairly by everyone you work with. As we grow, we want you to grow too; to make sure you’re interested, challenged and always excited throughout your career with us.
Fancy joining the team? Apply Now
About Us
Hello, we are Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experience - across all venues, products and brands.
Our central team covers the full spectrum of skills needed to bring each concept to life – from design to marketing, sales to interior design, people, operations and training, to finance, gaming and HR and everything in between. We’re not just a team of people, we are dreamers, artists, rocket scientists, content curators, forward thinkers and the industry’s finest.
With a total of 13 incredible venues throughout the UK, we have ambitious plans, never standing still, we are passionate about developing new and exciting products, which means we’re always growing and looking for passionate people to join the family.
The Job
The Head of Venue Operations will play a key role in the launch of future sites as well as the management of existing sites. Initially responsible for the direct management of 1 Operations Manager and the hands on management of 7 venues, you will also support the COO to ensure the day-to-day delivery of a spectacular guest service as per product design.
You will be a highly commercial, experienced, organised and confident individual who is able to build strong relationships across multiple venues and stakeholders to deliver excellent and consistent operations across all venues.
Nationwide travel will be required to fulfill this role
Whilst being based in London would be beneficial, we would consider regional candidates
Key Responsibilities will include:
Venue Management
- Continually developing and implementing the long-term vision and strategy of the group
- Responsibilty for the effective day-to-day operational management and successful delivery of products as per company guidelines and service across all venues.
- Responsibility for making decisions, providing solutions and coaching to the Venue Operations Manager and Venue Management teams
- Accountability for statutory compliance for all venues with relevant legislation. You will conduct risk assessments, monitor performance, following, enforcing and reviewing standards and procedures.
- Responsibility for collaborative and cross venue working, in line with Company values and for seeking out ways to continuously improve our guest experience.
- Responsibility for talent planning, monitoring progress and performance and identifying Management training needs.
- Implementing agreed new function initiatives in line with the overall functional strategy, ensuring that communication and delivery are fit for Venue purpose.
- Working collaboratively with the Finance team to analyse monthly, quarterly and annual financial performance against budget and operational goals.
- Inducting and training of new GM’s including reviews and probation sign off.
- Identifying, implementing and driving Sales initiatives and Marketing campaigns.
New Venue Openings
- Venue project lead for all Operational areas of a new opening
- Responsibility for ensuring the new venue is operationally fully functional (all systems implemented and running effectively) within established time frame and agreed with the appropriate internal functions.
- Responsibility for ensuring new venues are fully resourced against recruitment timelines and plan.
To be successful in this role, you'll have:
- 3-5 years’ experience in a previous Head of Operations role.
- A strong track record in Operations Management in Hospitality
- Strong experience of leadership & coaching skills in a similar role/environment and the ability to motivate and develop teams.
- Previous experience of managing food hygiene and brand standards including audits/external bodies.
- Previous experience of being involved and understanding Health and Safety.
- Strong Commercial Skills and Business Acumen.
- Excellent hands-on management skills
- Experience in delivering a P&L whilst meeting operational expectations.
- Multi-Brand experience is advantageous.
What you'll get;
The way we work with each other is at the heart of everything we do and, if you join us, we’ll always make sure you know how much we value your contribution and hard work. You’ll be paid competitively, with rewards offered throughout the year and you’ll be respected and treated fairly by everyone you work with. As we grow, we want you to grow too; to make sure you’re interested, challenged and always excited throughout your career with us.
Fancy joining the team? Apply Now
Details
| Salary | £75000 - £80000 / Year |
| Schedule | Full Time |
| Experience | Minimum 3 years of experience |
| Location | 338-346 Goswell Rd, The Angel, London EC1V 7LQ, UK |
Skills
Operations
By applying you confirm you have these skills.
Red Engine
| Salary | £75000 - £80000 / Year |
| Schedule | Full Time |
| Experience | Minimum 3 years of experience |
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338-346 Goswell Rd, The Angel, London EC1V 7LQ, UK