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Customer and Market Insight Manager
Red Engine
Customer and Market Insight Manager
Red Engine
Full Time
7
Years
Experience
£60000 - £70000 / Year
Customer and Market Insight Manager
Red Engine
Full Time
7
Years
Experience
£60000 - £70000 / Year
Skills
Google analytics
Power BI
Description
About Us
Hello, we’re Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experiences, taking traditional pastimes and reinventing them in a spectacular setting.
We do things a little differently here, everything you see when you visit one of our venues, is done in-house, from interior design to gaming and technology. We’re passionate and friendly, who work hard, but make the most of celebrating the wins along the way. We get stuck in, and we support each other, with a warm and embracing culture.
With a total of 18 incredible venues throughout the UK, we have ambitious plans and are never standing still, always looking for ways to innovate and improve. We’re excited to be on the hunt for a Customer and Market Insight Lead to join our in-house team and make a real impact.
The Job
As the Customer and Market Insight Manager in the Product Team, you will be passionate about understanding our customers and market dynamics. Your role will centre on uncovering market trends, competitor landscapes and our customer profile to inform strategic decisions across cities, regions and new territories. In a fast-paced environment where data, strategy, and innovation intersect, you will deliver insights that drive business growth and inspire action. The ultimate goal is for you to empower the organisation with knowledge that shapes meaningful customer experiences and sharpens our competitive edge.
Key Responsibilities will include:
Develop and maintain a comprehensive understanding of our guest base, including demographics, psychographics, customer preferences, and guest feedback.
Inform marketing, product development, and guest experience strategies.
Gather, analyse, and interpret data on industry insights, customer behaviour, technology trends, and seasonal patterns.
Provide actionable recommendations to the Business to keep Red Engine competitive and aligned with evolving guest expectations.
Conduct competitor benchmarking, identify differentiation opportunities, and learn from industry leaders.
Refine our unique value proposition to maintain a leadership position in the market.
Develop and oversee the New Venue Openings intelligence framework to evaluate cities, regions and new territories.
Analyse local demographics, location factors, regulatory environment, and community integration opportunities.
Establish a consistent approach to each city to ensure successful launches and sustainable growth in diverse markets.
To be successful in this role, you’ll:
Have extensive experience in a similar role from a dynamic, customer-focused organisation.
Have strong proficiency in data analysis and interpretation, with experience using tools, e.g. Excel, Power BI.
Demonstrate a deep understanding of market research techniques, customer segmentation, and trend analysis.
Have excellent written and verbal communication skills, with the ability to present data and insights to non-technical stakeholders.
Demonstrate strong critical thinking and problem-solving abilities.
Have extensive experience managing multiple projects simultaneously, delivering results on time and within budget.
Bachelor’s degree in Business, Marketing, Data Science, Economics, or a related field would be an advantage
What you'll get
- Competitive pay and annual bonus
33 days annual leave inclusive of Bank Holidays
Fusion working (our team are regularly in our venues, working collaboratively in our bright offices in Angel, or focusing on individual projects with work from home Thursdays)
Staff discount in all venues (50% off Sunday, Monday, 25% off Tuesday – Saturday, and free game hire)
Private healthcare
Regular team socials and weekly lunch in venue
Monthly learning and development classes, quarterly teambuilding events
Summer and Christmas socials
Help @ hand 24/7 health support
Free access to therapy, nutritionists, and physiotherapists
Weekly lunch in venue
About Us
Hello, we’re Red Engine, the team behind the award-winning global brands Flight Club and Electric Shuffle. We're obsessed with disrupting the hospitality industry by creating and delivering the best possible experiences, taking traditional pastimes and reinventing them in a spectacular setting.
We do things a little differently here, everything you see when you visit one of our venues, is done in-house, from interior design to gaming and technology. We’re passionate and friendly, who work hard, but make the most of celebrating the wins along the way. We get stuck in, and we support each other, with a warm and embracing culture.
With a total of 18 incredible venues throughout the UK, we have ambitious plans and are never standing still, always looking for ways to innovate and improve. We’re excited to be on the hunt for a Customer and Market Insight Lead to join our in-house team and make a real impact.
The Job
As the Customer and Market Insight Manager in the Product Team, you will be passionate about understanding our customers and market dynamics. Your role will centre on uncovering market trends, competitor landscapes and our customer profile to inform strategic decisions across cities, regions and new territories. In a fast-paced environment where data, strategy, and innovation intersect, you will deliver insights that drive business growth and inspire action. The ultimate goal is for you to empower the organisation with knowledge that shapes meaningful customer experiences and sharpens our competitive edge.
Key Responsibilities will include:
Develop and maintain a comprehensive understanding of our guest base, including demographics, psychographics, customer preferences, and guest feedback.
Inform marketing, product development, and guest experience strategies.
Gather, analyse, and interpret data on industry insights, customer behaviour, technology trends, and seasonal patterns.
Provide actionable recommendations to the Business to keep Red Engine competitive and aligned with evolving guest expectations.
Conduct competitor benchmarking, identify differentiation opportunities, and learn from industry leaders.
Refine our unique value proposition to maintain a leadership position in the market.
Develop and oversee the New Venue Openings intelligence framework to evaluate cities, regions and new territories.
Analyse local demographics, location factors, regulatory environment, and community integration opportunities.
Establish a consistent approach to each city to ensure successful launches and sustainable growth in diverse markets.
To be successful in this role, you’ll:
Have extensive experience in a similar role from a dynamic, customer-focused organisation.
Have strong proficiency in data analysis and interpretation, with experience using tools, e.g. Excel, Power BI.
Demonstrate a deep understanding of market research techniques, customer segmentation, and trend analysis.
Have excellent written and verbal communication skills, with the ability to present data and insights to non-technical stakeholders.
Demonstrate strong critical thinking and problem-solving abilities.
Have extensive experience managing multiple projects simultaneously, delivering results on time and within budget.
Bachelor’s degree in Business, Marketing, Data Science, Economics, or a related field would be an advantage
What you'll get
- Competitive pay and annual bonus
33 days annual leave inclusive of Bank Holidays
Fusion working (our team are regularly in our venues, working collaboratively in our bright offices in Angel, or focusing on individual projects with work from home Thursdays)
Staff discount in all venues (50% off Sunday, Monday, 25% off Tuesday – Saturday, and free game hire)
Private healthcare
Regular team socials and weekly lunch in venue
Monthly learning and development classes, quarterly teambuilding events
Summer and Christmas socials
Help @ hand 24/7 health support
Free access to therapy, nutritionists, and physiotherapists
Weekly lunch in venue
Customer and Market Insight Manager
Full Time
7
Years
Experience
£60000 - £70000 / Year
Skills
Google analytics
Power BI
56 Upper St, The Angel, London N1 0NY, UK