Groups, Conference and Events Office Manager

Group, Conference and Events Sales Office Manager  

Lead with Purpose. Drive Revenue. Create Memorable Events.

We're looking for an experienced and organised Group, Conference and Events Sales Office Manager to lead our sales office team, drive enquiry conversion and support the delivery of exceptional events and guest experiences.

This is a key leadership role responsible for managing the sales journey from enquiry through to confirmation, maximising revenue opportunities and ensuring outstanding service for every client.

If you're commercially focused, passionate about customer service and enjoy leading a high-performing team, we'd love to hear from you.

Why Join Us?

• Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels

• 50% food and beverage discount

• Employee Assistance Programme and wellbeing support

• Hapi discounts platform

• Long Service Recognition Awards

• Recognition and reward programmes

• Five additional days annual leave from day one

• Enhanced family-friendly benefits

• Learning and development opportunities

The Opportunity

As Group, Conference and Events Sales Office Manager, you will lead the sales office operation, ensuring enquiries are managed professionally, opportunities are maximised and clients receive exceptional service throughout their booking journey.

You'll work closely with operational teams to ensure events are successfully planned and delivered, while supporting the achievement of revenue and business objectives.

Your role will be central to building strong client relationships, driving conversion and enhancing the hotel's reputation as a destination for meetings, events and group business.

What You'll Be Doing

• Lead the day-to-day operation of the Group, Conference and Events Sales Office

• Recruit, train, coach and develop team members

• Manage enquiries, proposals and bookings across meetings, events and group business

• Drive conversion and revenue performance through effective sales practices

• Build and maintain strong relationships with clients and key stakeholders

• Monitor performance and identify opportunities to maximise revenue and occupancy

• Work closely with operational teams to ensure seamless event delivery

• Ensure accurate administration, reporting and system management

• Support sales activity, client visits and networking opportunities

• Maintain high standards of customer service throughout the booking journey

What We're Looking For

• Previous experience in a sales, events or reservations leadership role within hospitality

• Strong commercial awareness and customer-focused mindset

• Proven ability to drive conversion and achieve revenue targets

• Excellent communication, negotiation and relationship-building skills

• Strong organisational and administrative abilities

• Ability to manage multiple priorities in a fast-paced environment

• Experience leading and developing teams

• Positive, proactive and results-focused approach

About leaf HOSPITALITY

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.

Everything we do is guided by one principle:

be EXCELLENT.

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.

Group, Conference and Events Sales Office Manager  

Lead with Purpose. Drive Revenue. Create Memorable Events.

We're looking for an experienced and organised Group, Conference and Events Sales Office Manager to lead our sales office team, drive enquiry conversion and support the delivery of exceptional events and guest experiences.

This is a key leadership role responsible for managing the sales journey from enquiry through to confirmation, maximising revenue opportunities and ensuring outstanding service for every client.

If you're commercially focused, passionate about customer service and enjoy leading a high-performing team, we'd love to hear from you.

Why Join Us?

• Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels

• 50% food and beverage discount

• Employee Assistance Programme and wellbeing support

• Hapi discounts platform

• Long Service Recognition Awards

• Recognition and reward programmes

• Five additional days annual leave from day one

• Enhanced family-friendly benefits

• Learning and development opportunities

The Opportunity

As Group, Conference and Events Sales Office Manager, you will lead the sales office operation, ensuring enquiries are managed professionally, opportunities are maximised and clients receive exceptional service throughout their booking journey.

You'll work closely with operational teams to ensure events are successfully planned and delivered, while supporting the achievement of revenue and business objectives.

Your role will be central to building strong client relationships, driving conversion and enhancing the hotel's reputation as a destination for meetings, events and group business.

What You'll Be Doing

• Lead the day-to-day operation of the Group, Conference and Events Sales Office

• Recruit, train, coach and develop team members

• Manage enquiries, proposals and bookings across meetings, events and group business

• Drive conversion and revenue performance through effective sales practices

• Build and maintain strong relationships with clients and key stakeholders

• Monitor performance and identify opportunities to maximise revenue and occupancy

• Work closely with operational teams to ensure seamless event delivery

• Ensure accurate administration, reporting and system management

• Support sales activity, client visits and networking opportunities

• Maintain high standards of customer service throughout the booking journey

What We're Looking For

• Previous experience in a sales, events or reservations leadership role within hospitality

• Strong commercial awareness and customer-focused mindset

• Proven ability to drive conversion and achieve revenue targets

• Excellent communication, negotiation and relationship-building skills

• Strong organisational and administrative abilities

• Ability to manage multiple priorities in a fast-paced environment

• Experience leading and developing teams

• Positive, proactive and results-focused approach

About leaf HOSPITALITY

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.

Everything we do is guided by one principle:

be EXCELLENT.

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.