About the Opportunity

We are seeking a polished, personable, and organized Maître D'/Greeter to serve as the face of our restaurant. This individual will play a key role in creating a warm and welcoming experience for every guest, ensuring smooth operations at the front of house, and coordinating with the entire team to deliver exceptional service.

Core Responsibilities

Guest Relations:

• Welcome guests warmly and with genuine hospitality, setting the tone for an exceptional dining experience.
• Manage reservations and walk-ins efficiently, ensuring optimal seating arrangements to maximize guest satisfaction and table turnover.
• Handle special guest requests, including celebrations, dietary needs, and accessibility accommodations.

 Team Coordination:

• Collaborate with the management team, servers, and kitchen staff to ensure smooth communication and service flow.
• Maintain an accurate understanding of table availability, wait times, and guest preferences.

Reservation and Host Stand Management:

• Oversee the reservation system, ensuring accuracy and efficiency.
• Provide training and support to the host team, ensuring they deliver exceptional service and uphold restaurant standards.

Ambassadorship:

• Act as the restaurant's ambassador by embodying its values, culture, and commitment to excellence.
• Build relationships with regular guests and enhance their dining experiences through personalized touches.

Problem Resolution:

• Address guest concerns promptly and professionally, escalating issues to management as needed.
• Proactively prevent and resolve potential service disruptions with a solutions-oriented approach.

Qualifications

• Previous experience as a , or in a similar front-of-house leadership role in a fine-dining or upscale restaurant.
• Exceptional interpersonal and communication skills, with the ability to connect with guests and team members alike.
• Strong organizational skills and attention to detail, especially in managing reservations and guest flow.
• A warm, professional demeanor with a focus on delivering outstanding guest experiences.
• Familiarity with reservation systems (e.g., OpenTable, Resy) and basic computer skills.
• Knowledge of fine-dining service standards, including etiquette and table management.
• Ability to work calmly and effectively under pressure during peak dining hours.
• Physical ability to stand for extended periods and move throughout the restaurant as needed.
• Flexibility to work evenings, weekends, and holidays.
• Experience managing or leading a host/greeter team.
• Knowledge of wine and menu pairings to assist in guest inquiries.

Perks

• Family Meals

• Benefits available for full and part time team members

• Flexible schedule

• Professional development and career growth

• Dining discounts at all Vandelay Hospitality Group concepts

• Referral program

• Closed on Thanksgiving, Christmas and the 4th of July

Benefits:

• Employee discount

• Flexible schedule

• Health insurance

• Paid training

Vandelay Hospitality Group is an equal opportunity employer. Vandelay Hospitality Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other federal / state protected category.

About the Opportunity

We are seeking a polished, personable, and organized Maître D'/Greeter to serve as the face of our restaurant. This individual will play a key role in creating a warm and welcoming experience for every guest, ensuring smooth operations at the front of house, and coordinating with the entire team to deliver exceptional service.

Core Responsibilities

Guest Relations:

• Welcome guests warmly and with genuine hospitality, setting the tone for an exceptional dining experience.
• Manage reservations and walk-ins efficiently, ensuring optimal seating arrangements to maximize guest satisfaction and table turnover.
• Handle special guest requests, including celebrations, dietary needs, and accessibility accommodations.

 Team Coordination:

• Collaborate with the management team, servers, and kitchen staff to ensure smooth communication and service flow.
• Maintain an accurate understanding of table availability, wait times, and guest preferences.

Reservation and Host Stand Management:

• Oversee the reservation system, ensuring accuracy and efficiency.
• Provide training and support to the host team, ensuring they deliver exceptional service and uphold restaurant standards.

Ambassadorship:

• Act as the restaurant's ambassador by embodying its values, culture, and commitment to excellence.
• Build relationships with regular guests and enhance their dining experiences through personalized touches.

Problem Resolution:

• Address guest concerns promptly and professionally, escalating issues to management as needed.
• Proactively prevent and resolve potential service disruptions with a solutions-oriented approach.

Qualifications

• Previous experience as a , or in a similar front-of-house leadership role in a fine-dining or upscale restaurant.
• Exceptional interpersonal and communication skills, with the ability to connect with guests and team members alike.
• Strong organizational skills and attention to detail, especially in managing reservations and guest flow.
• A warm, professional demeanor with a focus on delivering outstanding guest experiences.
• Familiarity with reservation systems (e.g., OpenTable, Resy) and basic computer skills.
• Knowledge of fine-dining service standards, including etiquette and table management.
• Ability to work calmly and effectively under pressure during peak dining hours.
• Physical ability to stand for extended periods and move throughout the restaurant as needed.
• Flexibility to work evenings, weekends, and holidays.
• Experience managing or leading a host/greeter team.
• Knowledge of wine and menu pairings to assist in guest inquiries.

Perks

• Family Meals

• Benefits available for full and part time team members

• Flexible schedule

• Professional development and career growth

• Dining discounts at all Vandelay Hospitality Group concepts

• Referral program

• Closed on Thanksgiving, Christmas and the 4th of July

Benefits:

• Employee discount

• Flexible schedule

• Health insurance

• Paid training

Vandelay Hospitality Group is an equal opportunity employer. Vandelay Hospitality Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics or any other federal / state protected category.