Supervisor

About WatchHouse. 
 
Founded in 2014 in Bermondsey, London, we have grown from a neighbourhood coffee House into an international specialty coffee brand. 
 
Our purpose is, and has always been, to evolve and elevate experiences. 
 
Our pursuit of excellence across coffee, design, and hospitality is what we call Modern Coffee. 
 
From Espresso Bars to Brunch Houses, we welcome guests within the world's most vibrant neighbourhoods across London, Bath, New York, and beyond. 
 
Our Core Values of Passion, Empathy, Diligence, and Drive are our shared language. They set one standard across all of our Houses. They shape how we work, how we grow, and how every guest feels when they walk through our doors. 
 
Join our team and grow with us. 

About the Supervisor role. 

The Supervisor actively supports the successful day-to-day operation of the House, ensuring elevated guest experiences, high service standards and a smooth shift. Through effective and confident shift leadership, the Supervisor motivates and supports the wider team, maintains operational excellence and fosters a positive, engaging team culture while ensuring the House consistently delivers our brand standards. 

What you will bring. 

• Minimum 1 year of experience in a hospitality leadership or supervisory role, with a solid understanding of team and service expectations. 

• Strong communication and interpersonal skills, ability to build genuine connections with guests and foster positive relationships across the team. 

• Excellent shift leadership and organisational skills, manage priorities, adapt to changing business needs, and support day-to-day operations. 

• Excellent attention to detail and a commitment to maintaining high standards of quality, service, and operational excellence. 

• Strong problem-solving and decision-making skills, remain calm and effective in a fast-paced environment. 

• Professional, reliable, and accountable, with a strong sense of ownership and adaptability across service areas and shift patterns. 

• A passion for hospitality, specialty coffee, food, and delivering exceptional guest experiences. 

What you will do. 

• Deliver exceptional hospitality that creates memorable guest experiences and inspires repeat visits. 

• Share your knowledge of specialty coffee, food, and retail offerings to confidently guide guests, while supporting and educating the team to continually develop product expertise. 

• Lead the team to drive a positive, supportive, and high-performing House. 

• Prepare and serve food and drinks efficiently, upholding exceptional quality, brand standards, policies, and procedures to ensure safe, consistent operations. 

• Maintain a clean, organised, and welcoming House that reflects brand and operational standards. 

• Adapt confidently across counter service, floor service, and other areas of the House as required. 

• Build genuine relationships with guests, foster a sense of community, and confidently resolve guest queries. 

• Always demonstrate and embody our core values of passion, drive, empathy, and diligence in every interaction. 

What we offer. 

• Hourly rate of £15.55 (Espresso Bar)

• 40-hour full-time contract, daytime only with no late finishes.  

• Refer a friend bonus of up to £500 when you bring great people into the team. 

• Employee Assistance Programme with Hospitality Action, offering confidential support whenever you need it. 

• Monthly pay, plus access to Stream so you can draw on part of your earned wages before payday and access exclusive discounts. 

• Your own Career Pathway and training plan, with best-in-class development on and off shift. 

• Specialty Coffee Association (SCA) training to expand your coffee knowledge and skills (role dependent). 

• Access to worldwide coffee competitions, win trips to origins and suppliers visit (role dependent). 

• Lunch provided every shift along with selected coffee and drinks (even on your days off). 

• Complimentary 1829 blend to take home every month. 

• 30% off food and retail coffee in any House, any time. 

• A monthly team social budget (performance-based) to celebrate with your team. 

• Annual Core Values awards and team party. 

Working at WatchHouse. 

We are a people-first business that celebrates diversity, insists on equality and expects inclusion. We hire for personality and individuality, value everyone's differences and stand firmly against discrimination of any kind. Every decision is based fairly on skills, abilities,

About WatchHouse. 
 
Founded in 2014 in Bermondsey, London, we have grown from a neighbourhood coffee House into an international specialty coffee brand. 
 
Our purpose is, and has always been, to evolve and elevate experiences. 
 
Our pursuit of excellence across coffee, design, and hospitality is what we call Modern Coffee. 
 
From Espresso Bars to Brunch Houses, we welcome guests within the world's most vibrant neighbourhoods across London, Bath, New York, and beyond. 
 
Our Core Values of Passion, Empathy, Diligence, and Drive are our shared language. They set one standard across all of our Houses. They shape how we work, how we grow, and how every guest feels when they walk through our doors. 
 
Join our team and grow with us. 

About the Supervisor role. 

The Supervisor actively supports the successful day-to-day operation of the House, ensuring elevated guest experiences, high service standards and a smooth shift. Through effective and confident shift leadership, the Supervisor motivates and supports the wider team, maintains operational excellence and fosters a positive, engaging team culture while ensuring the House consistently delivers our brand standards. 

What you will bring. 

• Minimum 1 year of experience in a hospitality leadership or supervisory role, with a solid understanding of team and service expectations. 

• Strong communication and interpersonal skills, ability to build genuine connections with guests and foster positive relationships across the team. 

• Excellent shift leadership and organisational skills, manage priorities, adapt to changing business needs, and support day-to-day operations. 

• Excellent attention to detail and a commitment to maintaining high standards of quality, service, and operational excellence. 

• Strong problem-solving and decision-making skills, remain calm and effective in a fast-paced environment. 

• Professional, reliable, and accountable, with a strong sense of ownership and adaptability across service areas and shift patterns. 

• A passion for hospitality, specialty coffee, food, and delivering exceptional guest experiences. 

What you will do. 

• Deliver exceptional hospitality that creates memorable guest experiences and inspires repeat visits. 

• Share your knowledge of specialty coffee, food, and retail offerings to confidently guide guests, while supporting and educating the team to continually develop product expertise. 

• Lead the team to drive a positive, supportive, and high-performing House. 

• Prepare and serve food and drinks efficiently, upholding exceptional quality, brand standards, policies, and procedures to ensure safe, consistent operations. 

• Maintain a clean, organised, and welcoming House that reflects brand and operational standards. 

• Adapt confidently across counter service, floor service, and other areas of the House as required. 

• Build genuine relationships with guests, foster a sense of community, and confidently resolve guest queries. 

• Always demonstrate and embody our core values of passion, drive, empathy, and diligence in every interaction. 

What we offer. 

• Hourly rate of £15.55 (Espresso Bar)

• 40-hour full-time contract, daytime only with no late finishes.  

• Refer a friend bonus of up to £500 when you bring great people into the team. 

• Employee Assistance Programme with Hospitality Action, offering confidential support whenever you need it. 

• Monthly pay, plus access to Stream so you can draw on part of your earned wages before payday and access exclusive discounts. 

• Your own Career Pathway and training plan, with best-in-class development on and off shift. 

• Specialty Coffee Association (SCA) training to expand your coffee knowledge and skills (role dependent). 

• Access to worldwide coffee competitions, win trips to origins and suppliers visit (role dependent). 

• Lunch provided every shift along with selected coffee and drinks (even on your days off). 

• Complimentary 1829 blend to take home every month. 

• 30% off food and retail coffee in any House, any time. 

• A monthly team social budget (performance-based) to celebrate with your team. 

• Annual Core Values awards and team party. 

Working at WatchHouse. 

We are a people-first business that celebrates diversity, insists on equality and expects inclusion. We hire for personality and individuality, value everyone's differences and stand firmly against discrimination of any kind. Every decision is based fairly on skills, abilities,