Learning Implementation & Capabaility Lead

Job Title: Learning Implementation & Capability Lead

Salary Banding: Up to £50,000 + Bonus

Contract Type: Full Time, Permanent

Location: This role can be based either from the London Office or within the field. Individuals living within a reasonable commuting distance of the London Office will be expected to work from the office a minimum of four days per week. Individuals based outside of a reasonable commuting distance may work field-based, whilst maintaining a regular presence in the London Office and across operational locations.

Be part of Something Big. Join the Wingstop Team!

At Wingstop, we are not just in the chicken business, we are in the flavour business. Our focus is on delivering exceptional experiences and memorable moments for both our customers and our team.

We have been recognised for our commitment to excellence earning accolades such as (Sunday Times Best Places to Work 2024, 2025 & 2026, The UK’s Number 1 QSR Brand 2025 and Deliveroo’s Number 1 Dish in 2025). But our mission remains simple: BRING THE FLAVOUR.

Benefits, Perks & Vibes

At Wingstop, we believe in rewarding and investing in our people.

·       Annual Bonus – 15% base with opportunity of stretch (based on personal performance and business performance)

·       LTIP Bonus – opportunity to join our Long-Term Investment Plan from Year 3 of Employment

·       Enhanced holiday allowance - (25 days + Bank Holidays + Birthday Off)

·       Enhanced company sick pay - (2 weeks full pay) 12 Month Rolling

·       Enhanced Employer Pension Contributions

·       Enhanced Family Friendly leave

·       Private Healthcare – Vitality at Work

·       Octopus EV Scheme - Optional Electric Vehicle Salary Sacrifice Scheme

·       Employee discount - (50% Mon–Thurs, 20% Fri–Sun)  

·       Stream – access your pay early & multiple discounts off retailers, gyms etc…

Capability & Implementation Lead

At Wingstop, we're building more than great restaurants. We're building careers, developing future leaders and creating high-performing teams that deliver an outstanding guest experience every day.

As our Learning Implementation & Capability Lead, you'll play a pivotal role in shaping how capability is built, implemented and sustained across the business. This is more than a traditional L&D role. You'll be at the heart of driving operational excellence, partnering with leaders across the business to ensure learning doesn't just happen, it sticks.

The Learning Implementation & Capability Lead is responsible for ensuring learning, capability and operational initiatives are successfully implemented, embedded and sustained across the business. Working closely with Operations, People Teams and Learning teams, the role drives learning adoption, measures impact and ensures learning translates into meaningful business outcomes.

The role also supports talent and succession activities through oversight of internal mobility, bench strength and development readiness data, helping to strengthen internal career pathways and inform talent decisions.

Leading and developing our Training & Development Advisor, you'll drive excellence in onboarding, manager readiness and learning compliance, helping every team member have the best possible start and a clear pathway for growth.

Key Responsibilities

Learning Implementation

·       Own the learning and capability implementation approach for initiatives, including LTOs, operational standards and changes, and capability programmes, ensuring they are embedded effectively across the business.

·       Create learning implementation plans, standards and success measures that drive adoption, behavioural change and business impact.

·       Partner with Operations and People Teams to evaluate effectiveness and continuously improve learning implementation outcomes.

·       Define and track success measures to evaluate implementation effectiveness and business impact.

·       Provide reporting and insights that support decision-making and continuous improvement.

·       Use data and feedback to identify opportunities to strengthen capability and performance.

Leadership, Reporting & Analytics

·       Lead, coach and develop the Training & Development Advisor, overseeing onboarding, manager readiness and learning compliance activities.

·       Drive accountability for onboarding, manager readiness and learning compliance outcomes across the business.

·       Foster a culture of continuous learning, development and ownership.

·       Provide data and analytics on internal mobility and pipelines

Support Head Office Capability Learning Implementation

·       Partner with teams to turn development priorities into practical development activity and measurable actions.

·       Coordinate and support development opportunities for Head Office teams, including organising workshops, learning programmes and self-directed learning, and helping teams put learning into practice.

·       Support colleagues through development journeys, helping them apply learning, track progress and achieve agreed development goals.

·       Build strong relationships across functions, acting as a trusted colleague who helps leaders and individuals navigate development opportunities.

What Success Looks Like After 12 months:

·       Learning and capability initiatives are consistently embedded and delivering measurable business impact.

·       Ops leaders are driving stronger learning adoption and performance across Wingstop.

·       Strong bench strength and readiness data exists across operational roles.

·       Internal mobility and talent progression continue to strengthen, supporting future business growth.

·       Onboarding experiences, learning compliance and retention measures continue to improve.

Knowledge, Skills & Experience

Essential

·       Significant experience in Learning & Development, Talent Development or Capability roles.

·       Proven experience leading large-scale learning or capability implementations.

·       Strong stakeholder management skills with the ability to influence at all levels of the organisation

·       Experience translating learning strategies into practical, business focussed solutions.

·       A track record of measuring impact and using data to drive decision-making

·       Excellent communication, facilitation and coaching skills.

·       Experience leading, developing and inspiring others.

·       A passion for developing people and creating high-performing teams.

Desirable

·       Experience within hospitality, retail or another fast-paced multi-site environment.

·       Experience supporting rapid business growth and operational change.

·       Knowledge of change management principles and implementation methodologies.

·       Experience using talent, succession or capability data to influence workforce planning decisions.

Commitment to Diversity and Inclusion

We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all.

If you require any adjustments during the recruitment process to perform at your best, please let us know - we're here to assist you.

If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour and making a real impact.

AI Disclaimer

AI can be a useful tool and we understand many candidates use it for support. That said, we're really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience.

Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that's who we're excited to meet.

#LI-WS

Job Title: Learning Implementation & Capability Lead

Salary Banding: Up to £50,000 + Bonus

Contract Type: Full Time, Permanent

Location: This role can be based either from the London Office or within the field. Individuals living within a reasonable commuting distance of the London Office will be expected to work from the office a minimum of four days per week. Individuals based outside of a reasonable commuting distance may work field-based, whilst maintaining a regular presence in the London Office and across operational locations.

Be part of Something Big. Join the Wingstop Team!

At Wingstop, we are not just in the chicken business, we are in the flavour business. Our focus is on delivering exceptional experiences and memorable moments for both our customers and our team.

We have been recognised for our commitment to excellence earning accolades such as (Sunday Times Best Places to Work 2024, 2025 & 2026, The UK’s Number 1 QSR Brand 2025 and Deliveroo’s Number 1 Dish in 2025). But our mission remains simple: BRING THE FLAVOUR.

Benefits, Perks & Vibes

At Wingstop, we believe in rewarding and investing in our people.

·       Annual Bonus – 15% base with opportunity of stretch (based on personal performance and business performance)

·       LTIP Bonus – opportunity to join our Long-Term Investment Plan from Year 3 of Employment

·       Enhanced holiday allowance - (25 days + Bank Holidays + Birthday Off)

·       Enhanced company sick pay - (2 weeks full pay) 12 Month Rolling

·       Enhanced Employer Pension Contributions

·       Enhanced Family Friendly leave

·       Private Healthcare – Vitality at Work

·       Octopus EV Scheme - Optional Electric Vehicle Salary Sacrifice Scheme

·       Employee discount - (50% Mon–Thurs, 20% Fri–Sun)  

·       Stream – access your pay early & multiple discounts off retailers, gyms etc…

Capability & Implementation Lead

At Wingstop, we're building more than great restaurants. We're building careers, developing future leaders and creating high-performing teams that deliver an outstanding guest experience every day.

As our Learning Implementation & Capability Lead, you'll play a pivotal role in shaping how capability is built, implemented and sustained across the business. This is more than a traditional L&D role. You'll be at the heart of driving operational excellence, partnering with leaders across the business to ensure learning doesn't just happen, it sticks.

The Learning Implementation & Capability Lead is responsible for ensuring learning, capability and operational initiatives are successfully implemented, embedded and sustained across the business. Working closely with Operations, People Teams and Learning teams, the role drives learning adoption, measures impact and ensures learning translates into meaningful business outcomes.

The role also supports talent and succession activities through oversight of internal mobility, bench strength and development readiness data, helping to strengthen internal career pathways and inform talent decisions.

Leading and developing our Training & Development Advisor, you'll drive excellence in onboarding, manager readiness and learning compliance, helping every team member have the best possible start and a clear pathway for growth.

Key Responsibilities

Learning Implementation

·       Own the learning and capability implementation approach for initiatives, including LTOs, operational standards and changes, and capability programmes, ensuring they are embedded effectively across the business.

·       Create learning implementation plans, standards and success measures that drive adoption, behavioural change and business impact.

·       Partner with Operations and People Teams to evaluate effectiveness and continuously improve learning implementation outcomes.

·       Define and track success measures to evaluate implementation effectiveness and business impact.

·       Provide reporting and insights that support decision-making and continuous improvement.

·       Use data and feedback to identify opportunities to strengthen capability and performance.

Leadership, Reporting & Analytics

·       Lead, coach and develop the Training & Development Advisor, overseeing onboarding, manager readiness and learning compliance activities.

·       Drive accountability for onboarding, manager readiness and learning compliance outcomes across the business.

·       Foster a culture of continuous learning, development and ownership.

·       Provide data and analytics on internal mobility and pipelines

Support Head Office Capability Learning Implementation

·       Partner with teams to turn development priorities into practical development activity and measurable actions.

·       Coordinate and support development opportunities for Head Office teams, including organising workshops, learning programmes and self-directed learning, and helping teams put learning into practice.

·       Support colleagues through development journeys, helping them apply learning, track progress and achieve agreed development goals.

·       Build strong relationships across functions, acting as a trusted colleague who helps leaders and individuals navigate development opportunities.

What Success Looks Like After 12 months:

·       Learning and capability initiatives are consistently embedded and delivering measurable business impact.

·       Ops leaders are driving stronger learning adoption and performance across Wingstop.

·       Strong bench strength and readiness data exists across operational roles.

·       Internal mobility and talent progression continue to strengthen, supporting future business growth.

·       Onboarding experiences, learning compliance and retention measures continue to improve.

Knowledge, Skills & Experience

Essential

·       Significant experience in Learning & Development, Talent Development or Capability roles.

·       Proven experience leading large-scale learning or capability implementations.

·       Strong stakeholder management skills with the ability to influence at all levels of the organisation

·       Experience translating learning strategies into practical, business focussed solutions.

·       A track record of measuring impact and using data to drive decision-making

·       Excellent communication, facilitation and coaching skills.

·       Experience leading, developing and inspiring others.

·       A passion for developing people and creating high-performing teams.

Desirable

·       Experience within hospitality, retail or another fast-paced multi-site environment.

·       Experience supporting rapid business growth and operational change.

·       Knowledge of change management principles and implementation methodologies.

·       Experience using talent, succession or capability data to influence workforce planning decisions.

Commitment to Diversity and Inclusion

We celebrate individuality and are dedicated to fostering a diverse and inclusive workplace. As an equal-opportunity employer, we are committed to creating a supportive environment for all.

If you require any adjustments during the recruitment process to perform at your best, please let us know - we're here to assist you.

If this opportunity aligns with your skills and career goals, we encourage you to apply. Join us in bringing the flavour and making a real impact.

AI Disclaimer

AI can be a useful tool and we understand many candidates use it for support. That said, we're really interested in you, not an AI-generated version of you. We want to hear your voice and understand your real experience.

Applications or interview tasks that rely heavily on AI may not give us an accurate picture of who you are. Bring your authentic self to the process - that's who we're excited to meet.

#LI-WS