National Training and Development Director

Job Title: National Training & Development Director
Location: New York, NY
Reports to: Chief Operating Officer
Job Class: Exempt/ Salaried

Position Summary
The National Training and Development Director is responsible for the overall creation, management, and oversight of City Winery’s nationwide training and development programs. This role will work collaboratively with all internal divisions to enhance learning, improve performance, and create long-term career paths for City Winery team members. This individual must exhibit unparalleled levels of hospitality, successfully partner with local teams to build, train, and develop strong team members, while maintaining maintain City Winery’s standards of excellence in all areas of the business. This role is responsible for supporting the activation and execution of brand initiatives through the teams, cultivating and instilling a positive company culture, and fostering successful interdepartmental collaboration to successfully sustain training and development for Company employees.

Minimum Qualifications
• Minimum 7-8 years’ training management experience in multi-faceted, multi-unit, high volume hospitality operation and/or equivalent relevant experience
• Strong FOH and BOH operations knowledge
• Unparalleled passion for hospitality, food, wine, and music
• Proven leadership skills and commitment to excellence
• Exceptional presentation skills and ability to inspire teams through personal leadership
• Strong analytical and organization skills
• Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure, fast paced environment
• Ability to respectfully mentor, train, develop, and hold teams accountable to expectations
• Must be detail oriented with strong execution skills
• Functional working knowledge of health department and all other related regulations
• Exceptional communication and interpersonal skills both written and verbal
• Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
• Must have proficient computer and technological skills
• Ability to perform physical requirements of position including sitting, standing and walking for extended periods of time. Occasional bending, pushing, pulling, lifting and carrying loads of up to 25 pounds, per business need
• Able and willing to work flexible scheduling including days, nights, weekends, and holidays
• Able to travel and attend business-related meetings and trips

Overview of Responsibilities:
• Assess and identify training and development needs within the organization through job analysis, appraisals and/or frequent consultation with local management
• Create, lead, and conduct training and development programs for employees of all levels across the Company
• Assist in the development of training materials and processes with both the company’s requirements and employee needs taken into consideration
• Ensure training and development is consistently (techniques, objectives, direction, etc.) performed throughout the various teams and locations
• Learn and display proficiency and knowledge on all processes, tools or programs used by various departments at all locations and office
• Facilitate trainings, orientations and other trainings as needed
• Research, evaluate and utilize new training and development techniques, methods and procedures.
• Periodically evaluate ongoing training programs to ensure that they reflect current policies and processes
• Maintain schedule of all ongoing training, roster of trainers and trainer availability
• Communicate with local teams to identify and certify local employees to become Certified Trainers at each location
• Train management team in development of managing skills, coaching skills, and industry knowledge
• Support programs through development/documentation of standard administrative procedures.
• Collaborate across locations to maintain up to date training documents & quizzes for new and existing staff training
• Develop consistent procedures and materials for staff performance reviews in partnership with Human Resources
• Coordinate visits and travel needs for all hourly employees and management assisting with pre-opening
• Continually assess needs of the business to identify areas of opportunity
• Measure training data to understand impact and opportunity areas for training activities
• Continually evolve training programs based on feedback
• Ensure that all projects are executed profitably and in compliance to standardized business practices
• Perform any and all other related functions as per business need

Job Title: National Training & Development Director
Location: New York, NY
Reports to: Chief Operating Officer
Job Class: Exempt/ Salaried

Position Summary
The National Training and Development Director is responsible for the overall creation, management, and oversight of City Winery’s nationwide training and development programs. This role will work collaboratively with all internal divisions to enhance learning, improve performance, and create long-term career paths for City Winery team members. This individual must exhibit unparalleled levels of hospitality, successfully partner with local teams to build, train, and develop strong team members, while maintaining maintain City Winery’s standards of excellence in all areas of the business. This role is responsible for supporting the activation and execution of brand initiatives through the teams, cultivating and instilling a positive company culture, and fostering successful interdepartmental collaboration to successfully sustain training and development for Company employees.

Minimum Qualifications
• Minimum 7-8 years’ training management experience in multi-faceted, multi-unit, high volume hospitality operation and/or equivalent relevant experience
• Strong FOH and BOH operations knowledge
• Unparalleled passion for hospitality, food, wine, and music
• Proven leadership skills and commitment to excellence
• Exceptional presentation skills and ability to inspire teams through personal leadership
• Strong analytical and organization skills
• Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure, fast paced environment
• Ability to respectfully mentor, train, develop, and hold teams accountable to expectations
• Must be detail oriented with strong execution skills
• Functional working knowledge of health department and all other related regulations
• Exceptional communication and interpersonal skills both written and verbal
• Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
• Must have proficient computer and technological skills
• Ability to perform physical requirements of position including sitting, standing and walking for extended periods of time. Occasional bending, pushing, pulling, lifting and carrying loads of up to 25 pounds, per business need
• Able and willing to work flexible scheduling including days, nights, weekends, and holidays
• Able to travel and attend business-related meetings and trips

Overview of Responsibilities:
• Assess and identify training and development needs within the organization through job analysis, appraisals and/or frequent consultation with local management
• Create, lead, and conduct training and development programs for employees of all levels across the Company
• Assist in the development of training materials and processes with both the company’s requirements and employee needs taken into consideration
• Ensure training and development is consistently (techniques, objectives, direction, etc.) performed throughout the various teams and locations
• Learn and display proficiency and knowledge on all processes, tools or programs used by various departments at all locations and office
• Facilitate trainings, orientations and other trainings as needed
• Research, evaluate and utilize new training and development techniques, methods and procedures.
• Periodically evaluate ongoing training programs to ensure that they reflect current policies and processes
• Maintain schedule of all ongoing training, roster of trainers and trainer availability
• Communicate with local teams to identify and certify local employees to become Certified Trainers at each location
• Train management team in development of managing skills, coaching skills, and industry knowledge
• Support programs through development/documentation of standard administrative procedures.
• Collaborate across locations to maintain up to date training documents & quizzes for new and existing staff training
• Develop consistent procedures and materials for staff performance reviews in partnership with Human Resources
• Coordinate visits and travel needs for all hourly employees and management assisting with pre-opening
• Continually assess needs of the business to identify areas of opportunity
• Measure training data to understand impact and opportunity areas for training activities
• Continually evolve training programs based on feedback
• Ensure that all projects are executed profitably and in compliance to standardized business practices
• Perform any and all other related functions as per business need