Guest Service Representative

Position Overview:

City Winery is seeking a dynamic and customer-focused individual to join our team as a Guest Services Representative. The Guest Services Representative will play a crucial role in providing exceptional customer service to our patrons, handling incoming calls and emails, addressing customer inquiries, and supporting the guest services team with ticket operations.

Why us?

• Competitive pay

• Medical, Dental, Vision Insurance 

• nDORFins program designed to promote a healthy and active lifestyle!

• 401K (and yes we match!)

• Flexible Savings Accounts 

• HSA and Dependent Care

• Basic Life and AD&D Insurance 

• An atmosphere of learning, development & enrichment opportunities. 

• Amazing discounts 

50% OFF all dining/retail wine 

Free Family Meal

Tickets to available shows

And more!

Key Responsibilities:

Customer Interaction:

• Handle incoming calls and emails from patrons regarding ticket purchases, event inquiries, reservations, and general inquiries.

• Provide friendly and knowledgeable assistance to customers, ensuring a positive experience with every interaction.

• Resolve customer concerns and issues promptly and professionally, escalating complex matters to the appropriate team members as needed.

Ticket Operations Support:

• Assist the guest services team with ticketing operations, including but not limited to processing ticket orders and managing seating arrangements, VIP seating/waitlist management and other projects that arise.

• Collaborate with other departments to ensure seamless execution of ticketing processes and procedures.

• Maintain accurate records of ticket sales, exchanges, and refunds, utilizing the designated ticketing software or platform.

Customer Experience Enhancement:

• Proactively identify opportunities to enhance the customer experience and contribute ideas for improving guest services processes and procedures.

• Collect feedback from patrons and communicate suggestions for improvement to the management team.

• Uphold the City Winery brand standards and values in all customer interactions and communications.

Qualifications:

• Previous experience in a customer service or guest-facing role preferred.

• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.

• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.

• Proficiency in computer applications, including Microsoft Office suite and ticketing software (experience with platforms like Ticketmaster or Eventbrite is a plus).

• Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate business hours of operation.

• Passion for wine, music, and hospitality is a plus.

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.

Position Overview:

City Winery is seeking a dynamic and customer-focused individual to join our team as a Guest Services Representative. The Guest Services Representative will play a crucial role in providing exceptional customer service to our patrons, handling incoming calls and emails, addressing customer inquiries, and supporting the guest services team with ticket operations.

Why us?

• Competitive pay

• Medical, Dental, Vision Insurance 

• nDORFins program designed to promote a healthy and active lifestyle!

• 401K (and yes we match!)

• Flexible Savings Accounts 

• HSA and Dependent Care

• Basic Life and AD&D Insurance 

• An atmosphere of learning, development & enrichment opportunities. 

• Amazing discounts 

50% OFF all dining/retail wine 

Free Family Meal

Tickets to available shows

And more!

Key Responsibilities:

Customer Interaction:

• Handle incoming calls and emails from patrons regarding ticket purchases, event inquiries, reservations, and general inquiries.

• Provide friendly and knowledgeable assistance to customers, ensuring a positive experience with every interaction.

• Resolve customer concerns and issues promptly and professionally, escalating complex matters to the appropriate team members as needed.

Ticket Operations Support:

• Assist the guest services team with ticketing operations, including but not limited to processing ticket orders and managing seating arrangements, VIP seating/waitlist management and other projects that arise.

• Collaborate with other departments to ensure seamless execution of ticketing processes and procedures.

• Maintain accurate records of ticket sales, exchanges, and refunds, utilizing the designated ticketing software or platform.

Customer Experience Enhancement:

• Proactively identify opportunities to enhance the customer experience and contribute ideas for improving guest services processes and procedures.

• Collect feedback from patrons and communicate suggestions for improvement to the management team.

• Uphold the City Winery brand standards and values in all customer interactions and communications.

Qualifications:

• Previous experience in a customer service or guest-facing role preferred.

• Excellent communication skills, both verbal and written, with a professional and courteous demeanor.

• Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.

• Proficiency in computer applications, including Microsoft Office suite and ticketing software (experience with platforms like Ticketmaster or Eventbrite is a plus).

• Ability to work flexible hours, including evenings, weekends, and holidays, to accommodate business hours of operation.

• Passion for wine, music, and hospitality is a plus.

About Us

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award-winning, locally produced wines. But there's more to us than that - we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world-class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top-notch events & experiences.

We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E-Verify Program in certain locations, as required by law.