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Summary
Assistant Reception Manager
Salary Competitive salary
Schedule Full Time
Experience Minimum 2 years of experience
Location King's Boulevard & Pancras Square, Kings Cross, London N1C, UK

Assistant Reception Manager


Description
German Gymnasium was originally designed as the first purpose-built gym in England, this Grade II listed building is conveniently situated in the heart of vibrant King’s Cross. Serving an all-day grand café style menu across the ground floor and vast terraces, for breakfast, brunch, lunch, afternoon tea and dinner. The restaurant on the upper floor has its own spectacular bar and semi-private dining room with views to match.

We are currently looking for an Assistant Reception Manager, who will work closely with the Reception Team and all departments in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.

Your key duties & responsibilities would include:

• To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times
• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Manage the front desk by receiving incoming calls, greeting and attending customers' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Senior Reception and Reservations Manager

D&D London is a collection of restaurants as individual as you are. Some of the benefits of working for us include:

• Substantial career progression
• Personal development and training - including the opportunity to complete the industry-leading D&D Diploma
• 28 days holiday that increases with length of service
• Free meals on duty
• 40% discount in all D&D London restaurants
• Fantastic bonus scheme

If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay!
German Gymnasium was originally designed as the first purpose-built gym in England, this Grade II listed building is conveniently situated in the heart of vibrant King’s Cross. Serving an all-day grand café style menu across the ground floor and vast terraces, for breakfast, brunch, lunch, afternoon tea and dinner. The restaurant on the upper floor has its own spectacular bar and semi-private dining room with views to match.

We are currently looking for an Assistant Reception Manager, who will work closely with the Reception Team and all departments in order to ensure costumers expectations are met and delivered from the very start of their experience to the moment they leave our venue.

Your key duties & responsibilities would include:

• To be responsible for running lunch/dinner service, prepare table allocations and ensure that cloakroom/reception is ready at all times
• To ensure all guest interaction is professionally handled, understanding the philosophy of “the first impression”
• To take reservations correctly and with the respect of the policies when necessary
• To ensure clear communication between reservations and reception teams as well as an effective communication to all other departments, informing them of costumers’ bookings, needs & complaints
• Manage the front desk by receiving incoming calls, greeting and attending customers' needs
• To mentor/train staff through leading by example and support recruitment process in creating an outstanding candidate's experience
• To look after reception appearance and presence
• Understand relevant H&S legislation and the implications on the business, taking action as required
• Cost control and financial budgeting alongside the Senior Reception and Reservations Manager

D&D London is a collection of restaurants as individual as you are. Some of the benefits of working for us include:

• Substantial career progression
• Personal development and training - including the opportunity to complete the industry-leading D&D Diploma
• 28 days holiday that increases with length of service
• Free meals on duty
• 40% discount in all D&D London restaurants
• Fantastic bonus scheme

If you are interested in discussing the Assistant Reception Manager role further, please get in touch with us without delay!

Details
Salary Competitive salary
Schedule Full Time
Experience Minimum 2 years of experience
Location King's Boulevard & Pancras Square, Kings Cross, London N1C, UK

Skills
Training Experience
Staff Scheduling
Open Table
OpenTable Experience
Fast-Paced Experience
Fluent in English
Customer Service
Leadership
telephone skills
mentoring
By applying you confirm you have these skills.

expired job post

King's Boulevard & Pancras Square, Kings Cross, London N1C, UK