PRIMARY RESPONSIBILITIES

• Develop and execute the organization’s IT roadmap aligned with operational and business objectives.
• Partner with executive leadership to identify technology opportunities that improve efficiency, guest experience, and scalability.
• Analyze existing systems and business models and provide recommendations for enhancements in order to better serve our business.
• Identify and understand potential business solutions and assess them for both technical and business suitability.
• Oversee the maintenance, optimization, and security of all IT systems, networks, and platforms.
• Ensure data integrity of all systems and configurations.
• Conduct requirement analysis and prepare specific proposals for modified or replacement systems.
• Work closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.
• Oversee IT support for smooth restaurant operations and minimal downtime.
• Oversee WAN/LAN connectivity and network uptime across all restaurant and corporate locations.
• Create and maintain IT SOPs and knowledge documentation
• Draw up, supervise and document testing schedule for new systems.
• Support end users on change control and system updates.
• Keep up to date with technical and industry developments.
• Manage the 3rd party vendor for after-hours support and troubleshooting.
• Ensure that budgets are adhered to and deadlines are met.
• Liaison extensively with external or internal clients and vendors.
• Coordinate new restaurant openings, relocations, and remodel technology deployments.

REQUIRED SKILLS

• Bachelor or Associates degree in IT
• 4-6 years progressive experience in IT, preferably in Systems or Network Engineering roles.
• Experience working Windows Server environments, virtualization, and cloud infrastructure and Active Directory
• Expertise in cloud computing, data analytics, cybersecurity, and software development lifecycle.
• Strong understanding of networking concepts and the OSI model
• Mastery of Microsoft Office ecosystem
• Knowledge of Helpdesk administratio
• Ability to perform effective under pressure and meet multiple project deadlines.
• Ability to contribute effectively and independently manage workflow and productivity.
• Must be available for minimal travel.

PREFERRED SKILLS

• History of Database Administration – Microsoft SQL Server preferred
• Experience administrating BI tools such as Microsoft Power BI
• Strong understanding of POS systems, restaurant technology solutions, and operational workflows
• General understanding of electrical systems and computer hardware engineering
• Ability to work in a fast paced, multi-location environment
• Availability to support urgent escalations when necessary

PRIMARY RESPONSIBILITIES

• Develop and execute the organization’s IT roadmap aligned with operational and business objectives.
• Partner with executive leadership to identify technology opportunities that improve efficiency, guest experience, and scalability.
• Analyze existing systems and business models and provide recommendations for enhancements in order to better serve our business.
• Identify and understand potential business solutions and assess them for both technical and business suitability.
• Oversee the maintenance, optimization, and security of all IT systems, networks, and platforms.
• Ensure data integrity of all systems and configurations.
• Conduct requirement analysis and prepare specific proposals for modified or replacement systems.
• Work closely with colleagues, developers, testers and a variety of end users to ensure technical compatibility and user satisfaction.
• Oversee IT support for smooth restaurant operations and minimal downtime.
• Oversee WAN/LAN connectivity and network uptime across all restaurant and corporate locations.
• Create and maintain IT SOPs and knowledge documentation
• Draw up, supervise and document testing schedule for new systems.
• Support end users on change control and system updates.
• Keep up to date with technical and industry developments.
• Manage the 3rd party vendor for after-hours support and troubleshooting.
• Ensure that budgets are adhered to and deadlines are met.
• Liaison extensively with external or internal clients and vendors.
• Coordinate new restaurant openings, relocations, and remodel technology deployments.

REQUIRED SKILLS

• Bachelor or Associates degree in IT
• 4-6 years progressive experience in IT, preferably in Systems or Network Engineering roles.
• Experience working Windows Server environments, virtualization, and cloud infrastructure and Active Directory
• Expertise in cloud computing, data analytics, cybersecurity, and software development lifecycle.
• Strong understanding of networking concepts and the OSI model
• Mastery of Microsoft Office ecosystem
• Knowledge of Helpdesk administratio
• Ability to perform effective under pressure and meet multiple project deadlines.
• Ability to contribute effectively and independently manage workflow and productivity.
• Must be available for minimal travel.

PREFERRED SKILLS

• History of Database Administration – Microsoft SQL Server preferred
• Experience administrating BI tools such as Microsoft Power BI
• Strong understanding of POS systems, restaurant technology solutions, and operational workflows
• General understanding of electrical systems and computer hardware engineering
• Ability to work in a fast paced, multi-location environment
• Availability to support urgent escalations when necessary